Supplier Management Manager

• 100% of critical suppliers with current, approved due diligence on file.
• Zero contracts auto-renewing without a documented commercial review.
• Average supplier onboarding time under 10 working days, request to approved record.
• TSA and ISO 27001 supplier evidence available on demand, audit-ready.
• Vanta fully adopted as the single source of truth for supplier and contract data.
• Quarterly service reviews held for every critical contracted service.

Key Responsibilities

• Operate and continuously improve a risk-tiered due diligence framework covering financial standing, information security, data protection, sanctions/financial crime and ESG.
• Ensure every critical supplier is assessed before contract signature and re-assessed on an agreed cycle.
• Maintain a clear, documented risk position for each supplier, with escalation routes for high-risk findings.

• Deliver a single, documented onboarding route from supplier request through to approved supplier record.
• Set and meet onboarding SLAs; prevent unapproved spend entering the business.
• Act as the point of contact for the business on "how do I onboard this supplier?"

• Own the performance cadence for contracted services: SLA/KPI reporting, service reviews, issue and remediation tracking.
• Evidence that the Group receives the service it is paying for and drive corrective action where it does not.
• Track contractual obligations on both sides and flag under-delivery, scope creep or unbilled change.

• Evidence supplier compliance with TSA obligations, ISO 27001 controls and wider regulatory requirements.
• Maintain an audit-ready evidence trail; support internal and external audits and customer assurance requests.
• Keep the supplier control environment current as regulations and the supplier base change.

• Lead the set-up, configuration and rollout of Vanta for supplier management and contract management.
• Keep supplier records, controls, evidence and contract data complete and current within the platform.
• Train and support users across the business; drive adoption so Vanta is the single source of truth.

• Maintain a complete contract register with owner, value, term, notice periods and key dates.
• Run a forward-looking renewals pipeline so no contract auto-renews by default and every renewal is a deliberate commercial decision.
• Support the Group Procurement Director on renegotiation, consolidation and savings opportunities.

Skills, Knowledge and Expertise

• Proven experience in supplier / third-party risk management or procurement operations.
• Hands-on supplier due diligence and onboarding in a regulated environment.
• Working knowledge of ISO 27001 and information security assessment of suppliers.
• Contract management experience: registers, obligations, renewals and negotiation support.
• Confident using GRC or supplier management platforms (Vanta or similar).
• Strong data discipline and accurate record keeping.

• Experience of businesses with requirements of regulatory compliance e.g. TSA ISO27001 or similar
• Experience implementing a new system and driving adoption across a business.

Benefits

• 25 days’ holiday (excluding bank holidays) + Your Birthday Off
• Flexible working – it’s important to maintain a work/life balance, as such, we will consider any written request for flexible working
• Virtual working – we practice what we preach and empower our people to work remotely
• Top tech – Leading services and solutions aren’t just for our clients; we supply best-of-breed software and hardware for all our staff too
• 4x annual salary life assurance
• Health cash plan
• Retail discounts and other perks from major brands