Supply Chain Co-Ordinator

Position Purpose

The Supply Chain Coordinator plays a critical role in ensuring the efficient flow of products from international suppliers through to Glen Dimplex Australia's distribution network. The position is responsible for coordinating inbound supply activities, maintaining accurate inventory and purchasing data, supporting inventory optimisation initiatives, and ensuring products are available to meet customer and business demand.

Working closely with suppliers, freight providers, warehouse teams and internal stakeholders, the role contributes to maintaining supply continuity, improving inventory performance, reducing risk and supporting operational excellence across the business.

Key Responsibilities:

Supply Planning & Procurement

• Raise, maintain and manage purchase orders across assigned supplier portfolios.
• Monitor supplier order confirmations and delivery commitments.
• Maintain accurate purchasing data within the ERP system.
• Support demand planning activities through inventory analysis and reporting.
• Identify potential supply risks and escalate issues proactively.
• Assist with managing supplier lead times and replenishment schedules.

• Support the development and execution of inventory replenishment strategies.

Import & Logistics Coordination

• Monitor inbound international shipments from supplier dispatch through to warehouse receipt.
• Liaise with freight forwarders, customs brokers and logistics partners regarding shipment status.
• Track shipment milestones and communicate delays or risks to key stakeholders.
• Ensure shipment documentation is accurate and complete.
• Assist with customs, compliance and import documentation requirements.
• Support the resolution of freight, delivery and receiving discrepancies.

Inventory Management

• Maintain accurate inventory records within the ERP system.
• Process stock adjustments, returns authorisations, goods return authorisations (GRAs) and related inventory transactions.
• Conduct inventory reconciliations and investigate stock variances.
• Support stocktake activities and inventory accuracy initiatives.
• Monitor inventory health and identify excess, slow-moving or at-risk stock.
• Contribute to inventory optimisation and working capital improvement initiatives.

ERP and Master Data Management

• Create and maintain product master data records.
• Establish new SKUs and maintain product attributes.
• Ensure the integrity and accuracy of supply chain related system data.
• Support continuous improvement of ERP processes and reporting capability.
• Generate and distribute inventory, purchasing and supply chain reports.
• Setting up Bills of Materials (BOMs) that flow into DigiCart for both new and existing SKUs.
• Maintaining accurate ETA dates

Stakeholder Management

• Develop effective working relationships with suppliers and logistics providers.
• Collaborate closely with Sales, Customer Care, Product Management, Finance and Warehouse teams.
• Provide timely and accurate supply chain updates to internal stakeholders.
• Respond professionally to enquiries relating to product availability and supply status.
• Support a culture of teamwork and continuous improvement across the business.

Continuous Improvement

• Identify opportunities to improve supply chain efficiency and accuracy.
• Participate in process improvement projects and operational initiatives.
• Support the implementation of new systems, processes and reporting tools.
• Contribute ideas that improve inventory performance, supply reliability and customer outcomes.

Key Performance Measures

Success in this role may be measured through:

• Inventory accuracy and data integrity.
• Purchase order accuracy and timeliness.
• On-time supplier delivery performance.
• Shipment visibility and communication effectiveness.
• Inventory availability and stock management outcomes.
• Reduction in stock discrepancies and inventory variances.
• Timely completion of inventory reconciliations.
• Contribution to continuous improvement initiatives.
• Internal stakeholder satisfaction.

Internal Relationships

• National Operations Manager
• Supply Chain Team
• Warehouse Operations
• Customer Care Team
• Sales Teams
• Product Management
• Finance Team
• Executive Leadership Team

External Relationships

• International Suppliers
• Freight Forwarders
• Customs Brokers
• Third-Party Logistics Providers
• Service Providers

Skills and Experience

Essential

• Previous experience in a Supply Chain, Procurement, Inventory or Logistics role.
• Strong administrative and organisational skills.
• Experience managing multiple competing priorities.
• High level attention to detail and accuracy.
• Strong problem-solving and analytical skills.
• Intermediate to advanced Microsoft Excel capability.
• Strong written and verbal communication skills.
• Experience working with ERP systems and inventory management platforms.

Desirable

• Experience managing imported products and international supply chains.
• Qualification in Supply Chain Management, Logistics, Business or a related discipline.
• Experience within wholesale, distribution, manufacturing or consumer goods industries.
• Exposure to demand planning and inventory forecasting processes.

Core Competencies

The successful incumbent will demonstrate:

Effectively manages priorities, balances workloads and consistently delivers outcomes within agreed timeframes.

Attention to Detail

Maintains a high degree of accuracy across purchasing, inventory and reporting activities.

Communication

Builds positive working relationships and communicates clearly with a broad range of stakeholders.

Analytical Thinking

Uses data and information to identify trends, solve problems and support decision-making.

Customer Focus

Understands the impact supply chain performance has on internal and external customer outcomes.

Continuous Improvement

Actively seeks opportunities to improve processes, systems and ways of working.