Support

Support Enviar solicitud • Process and fulfil user access, mailbox, group membership, and service account requests in line with defined SLAs and security policies. • Perform access validation, troubleshooting, and entitlement corrections, escalating complex cases as required. • Execute provisioning/deprovisioning activities across AD, email systems, and integrated applications. • Ensure compliance with access governance controls, including documentation, audit readiness, and ticket hygiene. • Support user access review process, perform remediation and reporting. • Conduct root cause analysis for recurring access issues and recommend process improvements. • Perform provisioning and deprovisioning activities via Saviynt IGA, ensuring accurate entitlement mapping to SAP systems (ECC / S4 / BW / GRC as applicable). • Validate and troubleshoot failed provisioning jobs, connector issues, and access sync discrepancies between Saviynt and SAP. • Proficient in Spanish as most of interactions with end user will be in Spanish remote B1 english Client Engineering Estado remoto Completamente remoto Cliente Hexaware Acerca de Valce Talent Solutions We help our clients enhance their talent attraction capacities, especially in technological profiles. We constantly innovate and actively seek to find the best solutions for clients and professionals. We understand the needs of our customers and aim to be the industry specialists. We offer consulting services to technology companies in various areas, including IT, software development, cybersecurity, and project management. Our employees are the reason for the company's existence, and their satisfaction translates into that of our customers. Fundada en 2016 Compañeros 24 Herramientas de seguimiento de Teamtailor