Support Analyst I

Elevate Patient Financial Solutions has an exciting career opportunity available as an Support Analyst I . JOB SUMMARY The Support Analyst I maintains and supports day-to-day business processes such as the exchange of data transactions, operation and maintenance of daily macros, scripts and automated jobs, application administration, and providing customer service to end users with business applications. ESSENTIAL DUTIES AND RESPONSIBILITIES Tier 1 end user support for issues with internal applications, data integrity, data exchange, and reports. Troubleshoot, identify, track, and ensure resolution of issues. Work with other members of the IT Department to ensure successful and timely completion of issues and projects and to provide a high level of service to our end users. Provide application administration functions such as creating and updating standardized codes, mapping tables, account queues, and other data parameters for our internal applications. Maintain a follow up schedule for unresolved issues. Create and maintain system configuration, process, and procedure documentation on assigned projects. Run, monitor, and maintain automated services, macros, and scripts. Process daily file transfers. Prioritize help desk requests based on operational needs and escalate issues to quick resolution when needed. Ensures that required daily tasks are completed. Assist operations with process improvement and finding solutions to business problems. Other duties as assigned. QUALIFICATIONS AND REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities. 1+ years’ experience as a support analyst or help desk technician. High School diploma or equivalent. College level Computer Science classes or Technical Certifications are a plus. Experience working with relational databases such as Microsoft SQL Server. Strong Excel and VBA skills Experience with programming or scripting languages, such as PowerShell, VB Script and AutoIT. Strong computer skills, including typing, data entry, web-based applications and utilizing multiple programs simultaneously Good organizational skills Proficiency in Microsoft Office and Windows Analytical, problem-solving, and troubleshooting skills Ability to communicate clearly and concisely, both orally and in writing Remote and Hybrid positions require a home internet connection that meets the company’s upload and download speed criteria. Benefits: ElevatePFS believes in making a positive impact not only within our industry but also with our employees –the organization’s greatest asset! We take pride in offering comprehensive benefits in a vast array of plans that contribute to the present and future well-being of our employees and their families. Medical, Dental & Vision Insurance 401K (100% match for the first 3% & 50% match for the next 2%) 15 days of PTO 7 paid Holidays 2 Floating holidays 1 Elevate Day (floating holiday) Pet Insurance Employee referral bonus program Teamwork: We believe in teamwork and having fun together Career Growth: Gain great experience to promote to higher roles The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. This pay scale is not a promise of a particular wage. The job description does not constitute an employment agreement between the employer and Employee and is subject to change by the employer as the needs of the employer and requirements of the job change. ElevatePFS is an Equal Opportunity Employer