Support Analyst L2

If you are looking for a meaningful career where people work and act with passion, rethink the existing and always strive to find the best solution - you have come to the right place. We develop future technologies to relentlessly make supply chains better. We are a leader in supply chain software solutions, helping organizations streamline operations, reduce costs, and improve efficiency. Responsabilidades: Atender usuários por telefone, e-mail ou tickets abertos nas ferramentas usadas pela empresa Analisar incidentes/problemas de forma aprofundada, com o objetivo de encontrar a causa raiz e solução definitiva Consultar as documentações técnicas e fontes alternativas de informação, simulando/testando problemas no ambiente Preparar conteúdo programático, material didático e repassar conhecimento aos demais membros da equipe Ser responsável ou apoiar no gerenciamento de níveis de serviços acordado com clientes Qualificação requiridas: 3 anos de experiência em suporte técnico ao cliente Superior Completo ou cursando a partir do 3º semestre em Ciências da Computação, Sistemas de Informação ou áreas afins. Conhecimento intermediário em banco de dados Conhecimento em sistemas operacionais Windows e conceitos de rede Fortes habilidades analíticas, de comunicação e solução de problemas Fortes habilidades de atendimento ao cliente e capacidade de multitarefa Capacidade de priorizar tarefas e auto gerenciá-las Conhecimento intermediário em lógica de programação (Capacidade de interpretação de códigos desenvolvidos) Diferencial: Inglês e/ou Espanhol. Conhecimento em logística (WMS) Experiência com programação de computadores e conhecimento básico de linguagens de programação de computadores Experiência com sistemas operacionais e rede de computadores Experiência ou conhecimento em soluções de gerenciamento da cadeia de suprimentos Experiência com a plataforma Korber One e os aplicativos K.Motion Warehouse Advantage Why join us ? At Infios , we're not just looking for employees; we're looking for partners in innovation, growth, and purpose. Meeting you where you are to create the future you need is at the core of who we are and what we do. Whether you're at the beginning of your career or a seasoned expert, we meet you on your journey, equipping you with the tools and opportunities to build the future you envision. Together, we will relentlessly work toward one common goal - making supply chains better. We believe the future is better when supply chains work better. We are an equal-opportunity employer and committed to inclusion in the workplace. At Infios , we believe that inclusion is a fundamental cornerstone of our success. We are committed to creating a safe and welcoming environment where every individual’s unique experiences and perspectives are valued—whether they look, think, move, believe, or love differently. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, marital status, pregnancy, religion, age, disability, veteran status, genetic information, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role. If you require assistance or accommodation due to a disability during the recruiting process, please let us know at [email protected] Disclaimer: This job advertisement is not designed to cover a comprehensive listing of all duties or responsibilities that are required for this job. Please note that any salary information is a general guideline only. Individual compensation will be determined by various factors such as the scope and responsibilities of the position, experience, education, skills, location, and market and business considerations. Applications must be submitted via our career site.