Support Engineer

Wind Integrated Solutions, Oracle Partner in Egypt, KSA & UAE is looking for " Support Engineer " to be a part of their team. Wind Integrated Solutions is Software Development Company that provides technology services, business automation, and business digitalization. - Provide technical support for enterprise applications, cloud solutions, and production environments while ensuring system availability and performance. - Troubleshoot application, integration, infrastructure, and system-related issues while coordinating with development and DevOps teams for resolution and deployments. - Handle incidents, service requests, monitoring activities, system health checks, and support operations within defined SLA timelines. - Draft, structure, and maintain governance documents, SOPs, process frameworks, technical documentation, and knowledge base materials. - Maintain centralized repositories, audit trails, trackers, and governance records with proper version control and accessibility. - Coordinate with departments to roll out new processes, prepare training materials and guides, and monitor process adoption and adherence. - Prepare reports and dashboards highlighting operational performance, implementation progress, gaps, risks, and key insights for management. Job Qualifications: - Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field. - 1–4 years of experience in technical support, process coordination, application support, or related roles. - Good understanding of databases, APIs, integrations, middleware concepts, and cloud platforms such as OCI, AWS, or Azure. - Familiarity with Linux and Windows server environments, monitoring tools, and ticketing systems. - Strong documentation, reporting, and process management skills with attention to detail. - Basic knowledge of scripting, DevOps concepts, and CI/CD pipelines is considered a plus. - Excellent communication, problem-solving, organizational, and stakeholder management skills. Company Industry : Information Technology Services Company website: https://www.wind-is.com Location: Maadi - Cairo Working Hours: 9:00 AM to 5:00 PM. Working Days: From Sun to Thu. Benefits: Attractive salary - Social & Medical insurance - Friendly Environment - Learning & Development Opportunities - Other benefits Apply now to drive innovation and growth with our dynamic team!