Support Engineer - Fresher

About 1Kosmos: 1Kosmos develops advanced identity verification and passwordless multi-factor authentication solutions, helping organizations prevent identity fraud and secure online access. As a rapidly growing technology company, we serve global clients with innovative products that set new standards for security and user experience. Position: Support Engineer (Fresher) Location: Mumbai (Hybrid) Employment Type: Full-Time Shift: Rotational Shifts Role Overview We are looking for enthusiastic and customer-focused fresh graduates to join our Support team. As a Support Engineer, you will assist customers in resolving technical issues, manage support tickets, and help ensure the smooth operation of 1Kosmos products and services. This role provides an excellent opportunity to build a career in cybersecurity, identity management, and technical support. Key Responsibilities · Respond to customer queries · Troubleshoot and resolve product-related issues in a timely manner. · Monitor and manage support tickets according to defined SLAs. · Assist in incident, problem, and change management activities. · Collaborate with Engineering, Product, and Customer Success teams to resolve customer issues. · Document solutions, troubleshooting steps, and knowledge base articles. · Support customer onboarding and configuration activities. · Learn and follow ITIL-based support processes and best practices. · Assist with MFA configuration and identity management-related support requests. Required Qualifications · Bachelor's degree in BCA, B.Sc. IT, B.E./B.Tech (IT/Computer Science), or equivalent. · Strong understanding of computer networks, operating systems, and web technologies. · Good analytical and problem-solving skills. · Excellent written and verbal communication skills in English. · Customer-focused mindset with a willingness to learn. · Ability to work in rotational shifts. · Preferred Skills · Basic knowledge of Identity and Access Management (IAM). · Familiarity with Jira, Service Desk, or other ticketing tools. · Understanding of authentication technologies such as SAML, OIDC, OAuth, and MFA. · Knowledge of ITIL processes, including Incident, Problem, and Change Management. · Basic understanding of cloud technologies and SaaS applications. What We Offer · Exposure to enterprise-grade security technologies. · Structured learning and growth opportunities. · Hybrid work model based in Mumbai.