Support Engineer L1

Bizagi is at the forefront of the rapidly growing enterprise automation and AI market. We’re hunting for top talent across regions to find innovative people that are eager to make an impact. Our name stands for Business Agility, and we help organizations adapt to a fast-changing world by embedding AI into operations through business orchestration. AI is everywhere, but without a solid foundation, it can’t deliver ROI. Bizagi bridges that gap—connecting AI to end-to-end processes and measurable outcomes to ensure real results. Companies use Bizagi to automate processes, build low-code apps, and integrate systems. Now, they’re adding our AI Agents, Workers, and Assistant in just weeks. Trusted by leaders like DHL, Unilever, and Old Mutual, Bizagi powers daily operations and transforms how business gets done. What is it like to work at Bizagi? Founded in LATAM, we’re a global company with strong presence in EMEA and growing in NAM. We’re proud of our diverse culture, world-class leadership, and incredible team. At Bizagi, you’ll make a real impact, grow professionally, and enjoy the journey. We value innovation, collaboration, and accountability—and we support flexibility and work-life balance. Diversity, inclusion, and mutual respect are part of who we are. Join us and discover the best work of your career at Bizagi. What We Are Seeking As a Support Engineer, you will provide technical assistance to large enterprise customers who rely on our platform. Your role includes diagnosing and resolving complex software issues, ensuring seamless integrations, and supporting customer specific implementations. To excel in this position, you must combine strong technical expertise with agility and a customer centric mindset, delivering high-quality solutions while keeping the customer and end-user experience as the top priority. ‑specific implementations. To excel in this position, you must combine strong technical expertise with agility and a customer‑centric mindset, delivering high‑quality solutions while keeping the customer and end‑user experience as the top priority. Key Tasks & Accountabilities Understand, troubleshoot, analyze, and resolve software issues reported by clients and/or staff Apply and utilize knowledge gained from industry/product expertise and technical understanding to quickly identify issues and render solutions Always provide outstanding customer experience by being in contact with customers and providing timely and effective updates. Work with Engineering and QA to develop and implement fixes. Create case summaries, root cause analysis, and documentation. Assists with installation, setup, configuration, and troubleshooting of software products. Evaluate customer specific flows and processes Detect and solve common identified mistakes over the implemented (productive) modules of customer Provide on-going support for product and functionality definitions Requierements Bachelor's degree in systems engineering, Computer Science, or related field (Electronic Engineering acceptable). Basic proficiency in . NET, SQL , HTML, and JavaScript — must be able to read and understand code. MANDATORY 3–5 years of experience supporting Enterprise Software customers as part of a Customer Oriented R&D team or highest tier support.‑Oriented R&D team or highest‑tier support. 3–5 years of experience analyzing, developing, and improving processes by creating technological solutions for customers or internal stakeholders. Advanced English level (B2–C1) is mandatory Knowledge of Azure or AWS (Nice to Have) — general understanding of how the environment works, their components, and overall cloud operation. Exceptional proactivity and strong analytical thinking skills. Experience working with global and distributed teams. Willing and able to participate in a global 24/7 support rotation. Strong team player with a collaborative mindset. Consistently focused on preventing issues from reoccurring (problem prevention mindset).‑prevention mindset). Clear and effective written and oral communication. #LI-REMOTE 📍 You can work remotely! If you are not located in Bogotá, feel free to apply.