Support Engineer (Remote)

Why Mintlify? We're on a mission to empower builders. Massive reach: Our docs platform serves 100 million+ developers every year and powers documentation for 20,000+ companies, including Anthropic, Microsoft, PayPal, Spotify, Coinbase, X, and over 20% of the last YC batch. Small team, huge impact: We recently passed 50 employees and raised a $45 million Series B led by A16Z and Salesforce Ventures. Each new hire has a huge impact on shaping the company's trajectory. Culture of slope over y-intercept : We value learning velocity, grit, and unapologetically unique personalities. We grew in value faster than headcount and we’re looking to align the two quickly. What you'll work on here Getting hands-on with real customer problems Respond to product and technical questions through our support platform (Plain) Debug issues by inspecting customer setups, including GitHub repositories, MDX files, and internal deployment tools (Retool) Resolve the majority of support inquiries independently, escalating only when necessary Collaborate with our support lead to evolve processes and ensure consistency Help improve internal support tooling and workflows as we scale What you bring to the table Experience in technical support at a software or developer tools company (or strong adjacent experience) Experience navigating remote work environments Comfortable navigating Git, GitHub, Retool, MDX/Markdown, and IDEs Ability to read and understand code, troubleshoot bugs, and identify root causes Strong written communication skills with a friendly, professional tone Comfort using AI agents and improving training data for them Bonus Points: Familiarity with OpenAPI specs, past experience supporting APIs or documentation tools, background working in fast-paced startups \*Please note that given that this is a remote position, some of the below benefits may or may not apply based on where you are located geographically. Company Benefits: Competitive compensation and equity 20 days paid time off every year 401k or RRSP $420/mo. wellness stipend 100% coverage for Health, dental, vision Free Ubers to and from work Free lunch and dinners Annual team offsite (previously went to Alaska, Hawaii)