support manager

This is a remote position.

Customer support managers are the grease that keep most customer support organizations running. While they are not often responsible for the organization's overarching strategy as a whole, customer service managers are responsible for maintaining the day-to-day people management, operations, and decision-making at a team level.

Because it’s such a critical role, making sure you get the right candidates in your pipeline is paramount, and that’s hard to do if you don’t set expectations properly from the beginning with an excellent job description.