Support Specialist – Identity & Access Management (IAM)

Support Specialist, Chennai

The Support Specialist is responsible for the day-to-day operational support, administration, and continuous improvement of Identity and Access Management (IAM) services. This role ensures timely delivery of access requests, incident resolution, audit support, and operational excellence while maintaining compliance with security and governance requirements.

Responsibilities

• Support user provisioning, de-provisioning, access requests, and account lifecycle management.
• Manage IAM-related incidents, service requests, and escalations within established SLAs.
• Administer and support IAM platforms, tools, and technologies.
• Ensure compliance with IAM governance standards, controls, and processes.
• Support audit and compliance activities, including SOX, ITGC, SOC2, and ISO requirements.
• Execute user access reviews, certification campaigns, and audit requests.
• Troubleshoot authentication, authorization, MFA, SSO, and identity-related issues.
• Participate in the integration, deployment, and support of IAM solutions.
• Collaborate with Cybersecurity, Infrastructure, Application, and Business teams to resolve access challenges and strengthen security posture.
• Track status, provide stakeholder communications, and ensure timely closure of requests.
• Identify recurring issues and drive continuous improvement, automation, and workflow optimization.
• Develop and maintain operational documentation, procedures, and knowledge articles.
• Participate in on-call rotations, major incident response activities, and Level 2 support escalations.
• Mentor junior team members and provide technical coaching.
• Track operational metrics, reporting, KPIs, and KRIs.
• Maintain expertise in IAM technologies, processes, and subject matter domains.

• Bachelor's degree in Computer Science, Information Systems, Cybersecurity, or a related technical field preferred.
• 2+ years of IT or cybersecurity experience.
• At least 1 year of hands-on experience with IAM tools, administration, and operational processes.
• Understanding of IAM principles, frameworks, and technologies.
• Experience with user provisioning, access management, authentication, and identity lifecycle processes.
• Knowledge of IAM governance, compliance, and audit requirements.
• Experience with IT Service Management (ITSM) tools and processes.
• Experience creating documentation, procedures, and operational runbooks.
• Strong analytical and problem-solving abilities.
• Ability to troubleshoot and resolve IAM-related issues.
• Strong verbal and written communication skills.
• Ability to prioritize work and manage multiple tasks in a fast-paced environment.
• Customer-focused mindset with strong stakeholder management skills.
• Ability to work effectively across technical and business teams.
• Other Requirements: Willingness to participate in on-call support rotations.
• Ability to work assigned shifts as needed.
• Ability to coach and share knowledge with junior team members.

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion