Support Specialist L2

Job Description ​Shiji Group provides software solutions and services for the hospitality, food service, retail and entertainment industries, ranging from hotel management solutions to food and beverage and retail systems, payment gateways, data management, online distribution and more. Shiji ReviewPro , the leading hospitality guest intelligence provider. The brand is responsible for advanced and integrated tools and processes that enhance guest satisfaction and contribute to the development of the hospitality industry. Key Areas of Responsibility: ​ Identify and suggest possible product enhancements based on usability and feedback received from customers. Overall ownership of issues raised by customers relating to system performance or usability. Meet client retention goals. Interact with all departments necessary within the organization to resolve customer care issues. Provide expert assistance to hotels on how to benefit from our product, and provide expertise on Guest Intelligence practices. Forge strong relationships with our customers and industry partners. Drive agreed outcomes for our customer. Identify and report product and service enhancement requests. Update all internal systems to properly track issues and customer contacts. Onboarding of new clients. Responding to client support emails and calls. Requirements Qualifications: ​ Experience in supporting customers over the phone and using Remote Access Tools. Empathetic, people oriented, great relationship builder, positive attitude. Good computer skills. Excellent listening skills. Innovative problem-solving methods to help our customers grow their business. An ability to identify great business opportunities and drive change. The curiosity to learn about our product, to educate our clients, but most importantly, to learn from them. Strong aptitude for technology. Strong troubleshooting skills with the ability to identify opportunities to improve efficiency. English fluency and very good knowledge of Spanish, or Italian, or German, or French, or Italian or Portuguese Benefits Employee perks, benefits Employment in the organization with an established position on the market. Language bonus: 150 euro- for using a foreign language (other than English) at work on a daily basis. Employment contract Hybrid mode working. Extra holiday day on your first-year work anniversary – up to 5 days for 5 years at Shiji. All necessary equipment such as laptop, additional monitor, and other accessories. Languages courses and multiple training & development opportunities. A modern workplace in our office in the heart of Zilina, of course as much coffee and fruit as you need to get into the flow. Flexible working hours. Company parties and social activities. Friendly, motivated, and talented multicultural team.