Supporter Relations Officers

Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness, they’re likely to die from. Every year, thousands of Marie Curie supporters help us provide expert care and support to people living with a terminal illness and their families. As a Supporter Relations Officer, you'll play a vital role in ensuring every supporter feels valued, informed and inspired to continue making a difference. This is a fantastic opportunity for someone who enjoys delivering excellent customer service, thrives in a busy environment and takes pride in providing outstanding administrative support. Working as part of our friendly team, you'll be the first point of contact for many of our supporters, helping to manage enquiries, support fundraising campaigns and events, maintain supporter records and ensure every interaction reflects the high standards of care Marie Curie is known for. What You’ll be Doing Responding to supporter enquiries via phone, email and other communication channels. Delivering excellent supporter stewardship, ensuring supporters feel recognised and valued. Maintaining accurate records on our CRM database. Supporting fundraising campaigns, events and appeals through effective administration. Processing financial and fundraising-related administration accurately. Coordinating event registrations and supporter communications. Working collaboratively with colleagues across the organisation to deliver a seamless supporter experience. What You’ll Need Has excellent communication and interpersonal skills. Enjoys helping people and delivering exceptional customer service. Has strong attention to detail and can manage multiple priorities. Is confident using Microsoft Office applications. Has experience communicating across multiple channels such as telephone, email, social media or live chat. Can work efficiently and accurately in a fast-paced environment Please see the full job description here Application & Interview Process As part of your online application, you will be asked for a CV and answer additional questions. Please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role. Close date for applications: Monday 22 June 2026 Salary: £23,600 Contract: Full time, permanent Based: Hybrid remote - This role is based in our Edinburgh Leith office. During your initial training period, you will be required to attend the office full time. Once training has been completed, the role will move to a hybrid working pattern of 3 days per week in the office and 2 days working from home. Please note that being based within reasonable commuting distance of Edinburgh is an essential requirement for this role. Benefits you’ll LOVE: Flexible working. We’re happy to discuss flexible working at the interview stage. 25 days annual leave (exclusive of Bank Holidays) Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%) Loan schemes for bikes; computers and season tickets Continuous professional development opportunities. Industry-leading training programmes Wellbeing and Employee Assistance Programmes Enhanced bereavement, family friendly and sickness benefits Access to Blue Light Card membership Subsidised Eye Care At Marie Curie, our values are central to everything we do. They guide how we care for people, how we work together, and how we make decisions every day. We are committed to creating a workplace that is safe for everyone — staff and volunteers alike — supportive, inclusive and rewarding. We take stringent steps to ensure that anyone who joins our organisation are suitable for their roles and are committed to safeguarding all our people from harm. We actively consider our impact on the planet, embedding sustainability into everyday decisions to create a lasting, positive difference for the individuals we care for and the world we share. We believe everyone should have the opportunity to thrive and fulfil their potential. Marie Curie is deeply committed to diversity, equity and inclusion, recognising both the social justice imperative and the strength a diverse workforce brings. We actively encourage applications from people of all cultures, perspectives and lived experiences. We are happy to make reasonable adjustments throughout the recruitment process. If you require any support, please contact us at [email protected] . Every application we receive is personally reviewed by a member of our Talent Acquisition team, and in return, we ask that your application authentically reflects you — your experience, perspective and voice.