Survey Manager, Survey Research Science and Operations (Remote)

Description

Are you a survey research professional hoping to further build your project management experience? Then come join ICF’s Survey Research Science and Operations practice. We are home to a talented community of survey researchers building robust solutions for government, university, and commercial clients.

ICF survey products aim to demonstrate quality, credibility, reliability, innovation, responsiveness, and transparency. For more information: https://www.icf.com/work/research-evaluation/survey

The Survey Research Science and Operations practice is seeking a Survey Manager. If successful, you will support a large-scale federal survey as well as a variety of projects across a wide array of topics and clients at the commercial and federal level, including aviation, transportation, and energy (various utilities). This role is well suited to a project manager who is highly organized, takes ownership of work, and is comfortable keeping multiple teams, tasks, deadlines, and dependencies moving at the same time.

You will be expected to provide support in the following three areas:

• Project Management- You will manage the day-to-day activities of concurrent survey-related projects.

• Business Development- You will support the team’s proposal and grant development activities; this includes written sections of proposals as well as internal and external networking and relationship management.
• Technical Expertise- You will provide technical assistance to internal and external clients in association with the projects you manage as well as complete technical reports and other deliverables as required.

This is a great position for a mid-level professional who will join our team in a REMOTE capacity.

What you’ll do:

• Manage concurrent survey-related projects, serving as the key point of contact to clients, providing excellent service, managing expectations, and producing products that demonstrate results.
• Prepare project plans, manage schedules, and performance using effective project management processes and frameworks.
• Create and track project budgets.
• Keep multiple workstreams moving simultaneously by identifying next steps, assigning and following up on actions, managing dependencies, and escalating issues when needed.
• Identify and coordinate with internal collaborators and outside subcontractors and vendors.
• Proactively manage and communicate with a team of cross-matrixed professionals, ensuring smooth team operations and effective collaboration.
• Contribute methodological or technical guidance in support of quantitative projects or tasks involving web, mail, telephone, in-person, and other data collection activities.
• Contribute methodological or technical guidance in support of qualitative projects or tasks involving cognitive interviewing, one-on-one interviews, and/or focus groups.
• Develop project quality assurance protocols, and ensure quality for all data, reports, and presentations.
• Communicate effectively in writing—proposals, analytic reports, issue papers, briefings, and formal and informal email correspondence.
• Develop and cultivate strong client relationships.
• Anticipate risks, bottlenecks and dependencies and proactively implement solutions to keep projects on track.
• Update leadership on progress as directed and on regular reporting cycles.
• Actively participate in business development activities— managing the proposal process, and writing proposal sections.

What you must have:

• Bachelor’s degree required
• 3+ years of applied experience in the survey research field.
• 2+ years of experience in survey project management, including coordinating teams and tasks, tracking completion of activities, managing schedules, monitoring project budget, and ensuring the quality of work products.
• 2+ years of experience with MS Office products—Word, Excel, PowerPoint, or professional skills.

Professional Skills

• Experience managing and advancing multiple workstreams simultaneously, with strong organizational and follow-through skills.
• Demonstrated ability to take ownership of work, independently drive tasks forward, and recognize when issues require escalation.
• Demonstrated customer service orientation and outstanding level of professionalism in providing client support.

Additional professional skills and experience preferred:

• 1+ year experience conducting and analyzing qualitative research.
• Master’s degree preferred.
• Ability to be flexible, multi-task, prioritize, and manage multiple activities simultaneously in a fast-paced, changing environment.
• Experience in quantitative data analysis and statistical software experience (e.g., R, Python, SPSS, SAS).
• Experience in proposal writing and/or budget development.
• Proficiency in Spanish or another foreign language is a plus.

Bot and Third-Party Applications

Please note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration. Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact Candidateaccommodation@icf.com for assistance.

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$74,090.00 - $125,954.00

Nationwide Remote Office (US99)