Surveying Quality Manager

Job Profile Trading since 1989, e.surv Chartered Surveyors is the UK's number one residential surveyor and the largest provider of property risk expertise and residential surveying services. To put it into numbers, we complete more than one property inspection every 12 seconds and employ over 600 surveyors from Land’s End to John O’Groats and Northern Ireland. This gives us the flexibility to offer nationwide coverage combined with invaluable local knowledge. We're part of the LSL Property Services Group PLC, which includes household names Your Move and Reeds Rains as well as the mortgage network PRIMIS. We work with lenders, intermediaries, social housing entities and estate agents in addition to private customers. We are looking for a proactive and technically skilled Surveying Quality Manager (SQM) to join our Quality team. This is a fantastic opportunity to play a key role in driving technical excellence and supporting continuous improvement across our surveying operations. We're seeking someone with strong technical surveying knowledge, a keen eye for detail, and excellent communication skills. You should be confident in advising others and passionate about maintaining high standards. Do you enjoy analysing data, identifying trends, and turning insights into action? An interest in MI reporting, quality metrics, and using data to support decision-making will be highly beneficial in this role. Main Accountabilities Maintain and enhance e.surv’s internal policies and controls with Quality and Technical teams. Work closely with Customer Care to mitigate against and reflect on indemnity claims and the Post Valuation Query team to reduce the number of queries into the business. Work with the Project Team as a subject matter expert on internal products. Attending regular internal meetings. Monitor and react to industry news and policy changes. Contribute to articles and analysis of industry press on a range of issues affecting the sector including detailed analysis on key aspects of the residential market. Create and issue regular guidance to internal stakeholders. Answer internal technical and policy queries within SLA agreement. Support Learning and Development in creating learning material for internal compliance. Become a Technical and Quality lead within the e.surv B2C environment, providing guidance on level of reports; including Home Survey Product technical guidance, MI analysis and audit support. Contribute to audit and quality compliance. Input on contracts, with relation to SME lead on B2C Products. Support with internal risk reports and dashboards used across the business. Become one of the subject matter experts for internal policies and processes including managing the Valuation Controls Manual. Contribute to quarter end, month end and key milestone reporting. Use analytical skills to interpret and analyse data, identify trends, and generate actionable recommendations to inform and guide strategic decisions to management. Knowledge and Expertise (relating to specialist knowledge and expertise required to undertake the role) Essential Detailed knowledge of RICS “Red Book” requirements. Knowledge of current trends and emerging issues in residential surveying and valuation. Proven practical expertise in completing a wide range of valuation and survey instructions. Desirable Experience in residential surveying and valuation market. Understanding of the end-to-end mortgage origination process. Qualifications Minimum AssocRICS, (MRICS. FRICS desirable). Valuer Registration Scheme accreditation Apply If you feel you match our requirements and are looking for your next career challenge, or for a confidential discussion on the full details of this role please contact Alka Tarafdar on 07751808563 or [email protected] – alternatively apply with your CV and covering letter for a quick response. LSL Property Services are dedicated to protecting your data – our Recruitment Privacy Notice can be viewed HERE PRE EMPLOYMENT SCREENING - All of our employees have to pass a Criminal Records Disclosure and Credit Referencing Process in order to work with our lender clients, if you are unsure on this, ask the team and we'll be happy to explain the process. e.surv is an equal opportunity and Disability Confident employer, dedicated to building a diverse and inclusive workplace. We welcome applications from people of all abilities and backgrounds, and we do not discriminate based on disability or individual needs. If you require any reasonable adjustments during the recruitment process, please let us know.