Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
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Completes technical-oriented service tasks of various scopes and supports in planning and managing these tasks.
Remote
Software
Field
Service Engineer
Together, we can beat cancer.
At
Siemens Healthineers
, we bring together the
world’s
best talent to
realize our vision of a world without fear of
cancer.
Together,
we work passionately to develop and deliver easy-to-use,
efficient oncology
solutions.
We are looking for a Software Field Service Engineer
working in the Varian business line
and i
f you want to be part of this important mission, we want to hear from you.
T
he
role is the primary contact for
customers
and responsible for troubleshooting, technical guidance and general IT and system support
throughout
NRB (Nordic and Baltics)
.
The Jobholder can be based in either Finland, Denmark, Sweden or Norway.
The role requires a
proactive
and customer-orientated
service-minded
attitude, excellent analytical thinking and problem-solving
skills
and a
systematical
and structured mindset.
R
esponsibilities:
Assist,
troubleshoot
and provide technical guidance and support
.
Ensure detailed records of service work
are
correctly entered into the
company
information systems and ensure
accurate
updated customer information is available to other
Varian
parties
.
Track support issues,
bugs
and feature requests, working with the escalation team and developers as needed
.
Collaborate
with
colleagues throughout the world
for
troubleshooting,
upgrades
a
nd
projects.
Interact with
customers
via both
on-
site visits
as well as remote
to
assist
with troubleshooting and resolving issues
.
Update documentation in our Knowledge Base with technical guides and tips
.
Maintain a high degree of professional knowledge and safety consciousness according to
Siemens
Healthineers
guidelines
and
perform activities under the safest working conditions
.
Occasionally
participate
on-site for
installation of our IT systems throughout
the
region
.
O
ccasionally
travel to customer sites
for prevent
ive maintenance and troubleshooting.
Experience and skills:
Strong customer service skills, written and verbal communication skills, and customer empathy
demonstrated
by
previous
successful experience in a similar role, ideally within Medical Device or Technology.
Frequent use and application of technical documentation, standards, principles, concepts, and techniques in the field
.
Practical and advanced knowledge of Microsoft technologies such as Internet Information Services (IIS), SQL Server, SharePoint, Active
Directory
and Registry. Certification
preferred
.
Understanding of
PowerShell scripts
and
experience in the usage.
Practical and advanced knowledge of Windows based computer architecture, including server and desktop operating systems and the relations to advanced software applications
.
Solid understanding of networking architectures and principles
.
Preferably you
have knowledge of
Parallels
and
Citrix XenApp technology and virtualization techniques
.
Sound knowledge and troubleshooting skills in both hardware and software products
.
Knowledge of IT service management concepts and frameworks such as ITIL
.
English is the primary language used within our company.
Therefore,
w
ritten
and verbal English
proficiency
is a requirement
as well as one
of the
Nordic
language
s
.
Bachelor’s degree in computer science
or several years of experience from an international company solving IT problems for external customers
.
What
we
offer:
The opportunity to work for a company that is invested in making a difference and invested in its people
.
Being part of a highly motivated team
.
A fair and
competitive
c
ompensation package
Research shows that some candidates may hesitate to apply unless they meet every requirement. If this role interests you and you believe you have the potential to succeed, we'd love to hear from you
#LI-REMOTE
#LI-OSI
Who we are
: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.
How we work
: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
To find out more about Healthineers’ specific businesses, please visit our company page
here
.
As an equal opportunity employer, we welcome applications from individuals with disabilities.
Data Privacy
: We care about your
data privacy
and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile where you can upload your CV. Setting up a profile also lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register
here
to get started.
Beware of Job Scams:
Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers career site.
To all recruitment agencies
: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes. As an equal opportunity employer, we welcome applications from individuals with disabilities.