System Engineer (Managed IT Services & Microsoft 365)

About Asiacruit
At Asiacruit, we connect top talent with forward-thinking organizations across industries. Our mission is to help businesses grow through smart, strategic, and people-focused solutions. We support companies by providing high-quality Philippine-based talent for both local and global markets.

About the Role
We’re looking for a System Engineer to provide hands-on technical support and system administration across multiple client environments.

This is not a basic helpdesk role. You’ll work across Microsoft 365, Windows systems, identity and access, endpoints, networking, security, backup and recovery, while supporting day-to-day IT operations for US-based clients.

You’ll be part of a managed IT services environment, where you’ll support different client environments, take ownership of technical issues through resolution, and work closely with senior engineers when more complex or higher-risk issues require escalation.

This is an early-career engineering role with opportunities to build broader experience across cloud, infrastructure, cybersecurity, disaster recovery, automation, and client-facing IT service delivery.

What You’ll Do

• Provide hands-on technical support and system administration across multiple client environments.

• Administer and troubleshoot Microsoft 365 environments, including Entra ID, Exchange Online, user accounts, licensing, access, and endpoint/device administration.

• Support and troubleshoot Windows endpoints, applications, peripherals, and common network/connectivity issues.

• Support Windows Server, Active Directory, Group Policy, virtualization, and hybrid environments where applicable.

• Monitor and respond to technical issues and security alerts across endpoint, identity, email, and related security platforms.

• Support endpoint security, access controls, patching, software deployment, and security configurations in line with established standards.

• Monitor backup and disaster recovery systems, investigate routine failures, and support scheduled restore and recovery-validation activities.

• Support client onboarding, offboarding, environment discovery, implementation, and technical projects.

• Communicate directly with client users and stakeholders regarding technical issues and assigned projects.

• Use ticketing or PSA systems to track, document, and resolve incidents and service requests.

• Maintain accurate technical documentation, system records, inventories, diagrams, and knowledge articles.

• Use and progressively develop PowerShell or other automation tools to improve IT operations.

• Troubleshoot issues methodically, identify root causes, and take ownership through resolution.

• Escalate complex or higher-risk issues appropriately with clear diagnostics and supporting evidence.

• Coordinate with senior engineers, security teams, vendors, and service providers when required.

• Support other IT operational requirements and projects as needed.

What We’re Looking For

IT Support / System Administration Experience – Required

• Minimum 2 years of hands-on experience in IT support, system administration, system engineering, or a similar role.

• Helpdesk experience, internships, OJT, or relevant lab experience can be considered.

• Hands-on experience troubleshooting Windows environments, endpoints, applications, peripherals, and common technical issues.

• Strong foundational knowledge of networking and the ability to troubleshoot issues methodically.

Microsoft 365 – Required

• Working familiarity with Microsoft 365 administration is required.

• Experience or practical exposure to Entra ID, Exchange Online, and endpoint/device administration.

• Experience may come from professional work, hands-on labs, or relevant certification study.

PowerShell – Required

• Basic PowerShell familiarity is required.

• Able to safely read and run basic scripts.

• Willingness and aptitude to learn how to modify and develop scripts.

English Communication – Required

• Good written and spoken English communication skills are required.

• Able to communicate clearly with both technical and non-technical users.

• Comfortable supporting US-based clients and explaining technical issues clearly.

Managed IT / Multi-Client Experience – Preferred

• Experience working for a managed IT service provider, IT outsourcing company, service desk, or other environment supporting multiple clients is an advantage.

• Experience with RMM, MDM, endpoint security/EDR, PSA/ticketing, remote support, backup, or disaster recovery platforms is beneficial.

• Candidates without MSP experience may still be considered if they have strong relevant IT support or system administration experience.

Infrastructure & Security Experience – Preferred

• Experience with Windows Server, Active Directory, Group Policy, virtualization, or hybrid cloud/on-premises environments.

• Exposure to endpoint security, identity and access management, backup and disaster recovery, or cybersecurity operations.

• Experience with Google Workspace or other productivity platforms is an advantage.

• CompTIA A+, Network+, Security+, or relevant Microsoft certifications are beneficial.

• Experience working with vendors, ISPs, carriers, cloud providers, or other technology partners is an advantage.

• Exposure to regulated or security-conscious environments is a plus.

• Bachelor’s degree in IT, Computer Science, Engineering, or a related field is helpful but not required.

Technical Troubleshooting & Work Style

• Strong problem-solving and troubleshooting skills.

• Able to investigate issues, test assumptions, and identify root causes rather than relying only on scripted fixes.

• Comfortable managing multiple priorities across different client environments.

• Understands when to resolve an issue independently and when to escalate.

• Detail-oriented and consistent with documentation, procedures, and change-control requirements.

• Comfortable learning new technologies and adapting to different client environments.

• Able to work independently while collaborating closely with senior engineering staff.

Working Set-Up

• Hybrid role based in Makati City, Metro Manila.

• Work Arrangement: Hybrid

• Schedule: Tuesday to Saturday, 10:00 PM to 9:00 AM (Manila Time), generally aligned with US client hours.

• Reliable internet connection and a suitable remote-work environment are required for work-from-home days.

• This is a multi-client environment requiring strong prioritization, context switching, and self-management.

Why Join?

Build practical engineering experience across Microsoft 365, cloud, infrastructure, cybersecurity, endpoints, networking, backup and disaster recovery, rather than being limited to basic helpdesk work. You’ll receive hands-on mentorship from senior engineering staff and have opportunities to develop your technical skills through real client environments, vendor resources, and relevant certification paths.

You’ll also have a defined development path toward System Engineer II, with increasing responsibility as you demonstrate technical capability, sound judgment, and consistency. Finally, you’ll gain direct exposure to US-based clients and varied IT environments, giving you broader experience across managed IT services and modern infrastructure.