Systems Administrator I

Position Title: Systems Administrator I
Department: Enterprise IT
Reports to: Manager, IT Infrastructure
Location: Hybrid
Schedule: Monday - Friday, 9 to 5PM ET
Hourly Range: $36.92 - $49.40

Position Overview:
The Systems Administrator I is responsible for the day-to-day maintenance and support of the company’s IT infrastructure. The position involves basic system administration tasks, assisting with troubleshooting, and providing support to end-users.

Duties/Responsibilities:

• Monitor server and network performance, ensuring systems are operating efficiently and without issues. Assist in performing routine maintenance, updates, and patches for various systems in hybrid environments (on-premise, AWS, Azure)
• Assist with the installation and configuration of servers, computers, and network equipment. Support the setup of new user accounts, permissions, and access rights
• Help maintain and monitor backup solutions to ensure data is regularly and securely backed up. Assist in executing data recovery processes when needed
• Implement and follow basic security protocols, including antivirus management, password policies, and user access control. Ensure systems are kept secure through regular updates and monitoring
• Maintain accurate and up-to-date documentation for configurations, user guides, and troubleshooting procedures. Keep logs of system changes and incidents
• Work closely with the helpdesk team, senior administrators, and other IT team members to resolve network or server issues. Assist with larger infrastructure projects under guidance from more experienced team members
• Assist in system upgrades, including operating system patches, hardware replacements, and software installations
• Provide technical support to end-users, resolving hardware and software issues as assigned in a timely manner. Escalate more complex problems to higher-level system administrators when necessary
• Other duties as assigned

Required Skills/Ability:

• Strong knowledge of Windows family (Servers and Desktop). Linux knowledge is a plus
• Familiarity with network protocols (TCP/IP, DNS, DHCP) and common networking hardware (firewalls, routers, switches)
• Familiarity with Active Directory and user account management
• Basic troubleshooting of hardware (PCs, laptops, printers) and software issues
• Ability to follow and enforce security policies, including password management and data protection
• Experience with cloud environments (AWS, Azure) and maintaining Microsoft 365 tenants is a plus
  

Required Qualifications:

• Bachelor’s Degree in Information Systems, Computer Science, or a related field. Equivalent work experience or technical certifications accepted
• 2+ years of experience in IT support or systems administration
• 2+ years of experinece in Windows Server environments and basic network concepts
• 2+ years of experience with troubleshooting hardware and software issues
• CompTIA A+, Network+, and/or Microsoft certifications (MTA, MCSA) are a plus

Physical Requirements:

• Must be able to remain in a stationary position 50% of the time
• Will frequently communicate over video calls with internal and external stakeholders
• Must be able to lift and handle equipment up to 50 pounds. Occasional after-hours or on-call work may be required for critical system maintenance or issue resolution

We determine base pay through a comprehensive review of skills, experience, education, certifications, geographic location, and other relevant factors. The range listed reflects the compensation parameters for the role and does not represent the full compensation package. A complete overview of compensation and benefits will be provided by the Talent Acquisition team during the hiring process.

Full time employees will be eligible for excellent comprehensive benefits, including medical, dental, vision, supplemental income insurance, employer paid disability insurance, employer paid life insurance, pre-tax FSA for medical and dependent care, and 401K available.

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. Vibrant will consider any equivalent combination of knowledge, skills, education and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

Vibrant Emotional Health is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state or local laws.

Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Vibrant does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted on our careers page and all communications from the Vibrant recruiting team and/or hiring managers will be from an @vibrant.org email address.

About Us

For 50 years, Vibrant Emotional Health, formerly the Mental Health Association of New York City (MHA-NYC), has been at the forefront of promoting emotional well-being for all people. As leaders, advocates, educators, and innovators in mental health, we have been raising awareness and offering support to everyone who is struggling. We work every single day to help save lives and assist people to get care anytime, anywhere and in any way that works for them. We are unwavering in our belief that everyone can achieve emotional wellness with the right care and support.