Systems Analyst III

Pay Grade/Pay Range: Minimum: $62,800 - Midpoint: $81,700 (Salaried E10)

Department/Organization: 200721 - Enterprise Technology

Normal Work Schedule: Monday - Friday 8:00 AM - 5:00 PM

Note to Applicants: Position is eligible for hybrid work subject to University policy.

Job Summary: The Systems Analyst III plans and configures moderate- to high-complexity software systems to support the administrative function of the University under minimal supervision. This may include enterprise and highly critical critical applications. Assists in the development of processes. Creates workflows. Installs, configures, supports, and maintains integrations for vendor-supplied software systems. Works on a team and collaborates with specific departments, colleges, and customers around campus. Supports their needs, troubleshooting and resolving issues, and responding to their questions and concerns in a timely manner. Provides guidance and training to other Systems Analysts.

Additional Department Summary: This senior position, under minimal supervision, administers and supports moderate- to high-complexity University-managed cloud applications, including traditional cloud / SaaS applications as well as artificial intelligence (AI) platforms such as Anthropic, OpenAI ChatGPT, Microsoft, and Google Gemini. This position works with cloud systems engineers to manage Azure and Google GCP environments. Independently manages platform configuration, identity and access functions, enterprise licensing, audit and usage reporting, application lifecycle activities, and non-routine technical troubleshooting. Plans and executes approved migrations of accounts, workspaces, projects, content, histories, and configurations; supports single sign-on, automated provisioning, directory synchronization, and application programming interface integrations; tests platform changes; and coordinates technical resolution with users, vendors, and University teams. Provides guidance and training to other Systems Analysts.

Required Minimum Qualifications: Master's degree and two (2) years of IT system analysis experience; OR bachelor's degree and four (4) years of IT system analysis experience; OR associate's degree and six (6) years of IT experience to include four (4) years of IT system analysis; OR high school diploma or GED and eight (8) years of IT experience to include four (4) years of IT system analysis.

Skills and Knowledge: Considerable knowledge of cloud application administration, identity and access management, role-based access control, enterprise licensing, tenant or organization configuration, single sign-on, multifactor authentication, automated provisioning, audit logs, application programming interfaces (APIs), integrations, and software-as-a-service lifecycle practices. Ability to plan and execute account, content, workspace, history, and configuration migrations using vendor-supported methods; develop inventories, mappings, test plans, validation procedures, communications, rollback steps, and exception remediation. Skill in diagnosing non-routine authentication, authorization, entitlement, data-transfer, configuration, integration, and vendor-dependency problems across multiple services. Ability to interpret vendor documentation, logs, audit events, reports, structured data, and release notices; communicate risk and status; train analysts and users; and manage multiple technical assignments through completion. Strong understanding of security, privacy, records-management, procurement, accessibility, contractual, and responsible AI requirements.

Preferred Qualifications: Four (4) years of experience supporting or administering cloud applications, enterprise software-as-a-service platforms, identity and access management, application integrations, or comparable IT systems. Experience independently troubleshooting application issues, analyzing logs or administrative reports, performing migrations or implementations, documenting technical processes, and coordinating work with customers, vendors, or technical teams.

Experience serving as an administrator for multiple enterprise cloud applications or AI platforms, including Anthropic, OpenAI ChatGPT, Microsoft cloud and AI services, or Google Gemini. Experience with Microsoft Azure or Google GCP. Experience with tenant or organization administration, identity federation, single sign-on, automated provisioning, directory synchronization, APIs, scripting, data export and import, content migration, audit and usage analytics, vendor escalation, and change management. Experience supporting higher education environments. Relevant cloud, identity, security, data, or vendor certifications.

Background Investigation Statement: Prior to hiring, the final candidate(s) must successfully pass a pre-employment background investigation and information obtained from social media and other internet sources. A prior conviction reported as a result of the background investigation DOES NOT automatically disqualify a candidate from consideration for this position. A candidate with a prior conviction or negative behavioral red flags will receive an individualized review of the prior conviction or negative behavioral red flags before a hiring decision is made.