T1 Customer Support Specialist - Benelux (Contract)

T1 Customer Support Specialist - Benelux (Contract) Join Powerfleet and help customers solve real-world technology challenges while building valuable technical support experience in a fast-paced, global environment. Sound good? Apply Now! About Powerfleet Powerfleet (Nasdaq: AIOT; JSE: PWR) is a global leader in the artificial intelligence of things (AIoT) software-as-a-service (SaaS) mobile asset industry. With more than 30 years of experience, Powerfleet unifies business operations through the ingestion, harmonization, and integration of data—regardless of source—and delivers actionable insights to help companies meet their strategic objectives around Safety, Compliance, Efficiency and Sustainability. Our people-first culture and relentless innovation empower customers to achieve measurable, sustainable business improvements. Powerfleet serves over 2.6 million subscribers across more than 48,000 customers in 120 countries, with commercial operations across every major continent. The T1 Customer Support Specialist is the first point of contact for customer inquiries, providing timely, accurate, and professional support across phone, email, and support channels. This role combines customer support and technical troubleshooting, assisting customers with product-related questions, issue resolution, account support, and system functionality. The successful candidate will work collaboratively with internal teams to deliver high-quality customer service while ensuring customer issues are resolved effectively and efficiently. Key Responsibilities Respond to customer inquiries via phone, email, and support systems. Troubleshoot and resolve customer issues relating to products, platforms, and services. Manage customer cases from initial contact through resolution. Escalate more complex issues to relevant support teams when required. Maintain accurate records within Salesforce and other support systems. Assist customers with platform usage, reporting, and general support requests. Collaborate with cross-functional teams to ensure timely resolution of customer concerns. Deliver excellent customer service while maintaining service level expectations. Contribute to knowledge sharing and continuous improvement initiatives. Qualifications & Skills Required Fluent in English. Fluent in Dutch and/or French. Previous experience in Customer Service, Technical Support, Helpdesk, Service Desk, or a related environment. Strong troubleshooting and problem-solving skills. Excellent written and verbal communication abilities. Ability to prioritize workload and manage multiple customer cases. Strong attention to detail and organizational skills. Customer-centric mindset with a professional approach. Preferred Experience using Salesforce or similar CRM/ticketing systems. Experience supporting SaaS, telematics, fleet management, or technology products. Experience in a fast-paced customer support environment. Understanding of technical support processes and case management. This is a fixed-term contract opportunity for an initial period of 6 months. Salary: The gross monthly salary for this position is €1,500 - €1,600 . EU Equal Opportunity Statement Powerfleet is an equal opportunity employer committed to creating an inclusive and diverse workplace. We do not discriminate on the basis of race, color, religion or belief, sex, sexual orientation, gender identity or expression, national origin, age, disability, or any other protected characteristic in accordance with applicable European Union and local laws. We are committed to ensuring an inclusive recruitment process and providing reasonable accommodations to candidates who require support at any stage. Department Operations Locations Utrecht, Belgium Remote status Hybrid Utrecht Belgium About Powerfleet Powerfleet (Nasdaq: AIOT; JSE: PWR) is a global leader in AIoT (Artificial Intelligence of Things) and SaaS-based mobile asset management. With over 30 years of expertise, we empower organizations worldwide to unify operations by ingesting, harmonizing, and integrating data from any source—transforming it into actionable insights that save lives, time, and money. Our end-to-end solutions help businesses monitor, manage, and optimize everything from warehouse assets to connected vehicles, driving safety, efficiency, and sustainability across the supply chain. But we are more than just a technology company—our people-centric approach fosters innovation and long-term success for our customers. Powerfleet serves over 2.6 million subscribers across 48,000 customers in 120 countries, with commercial operations spanning every major continent. Join us as we shape the future of intelligent mobility and business transformation. Equal Employment Opportunity Statement Powerfleet is committed to maintaining a diverse, equitable, and inclusive workplace where all individuals are treated with dignity and respect. Employment decisions are based on qualifications, merit, and business needs. We do not discriminate or tolerate harassment on any protected basis under applicable laws in the countries where we operate, including characteristics such as race, ethnicity, nationality, religion, gender, gender identity or expression, sexual orientation, disability, or age.