TA Back Office Template

About Luxehouze
Luxehouze is a fast-growing omnichannel luxury marketplace operating across Indonesia and Singapore, serving high-value customers in watches, fashion, and beauty. We operate in an environment where trust, speed and excellence matter, and where outcomes matter more than activity.

We are looking for a POSITION, who takes responsibility naturally, thinks in outcomes and wants to build, improve, and scale — not just “execute tasks.”

What Will Be Challenging
Please read this carefully - it’s here to help you self-select.

• Expectations are high and visible

• Problems may be ambiguous and fast-moving

• Priorities can change as the business scales

• Feedback is direct and frequent

• Performance is measured by results, not intentions

• If you require rigid structure, narrow scope, or close supervision to perform well, this environment may not be a good fit.

Responsibilities:

● Accurately process and manage high-volume physical cash transactions for high-end

luxury goods sales.

● Perform meticulous, transparent manual cash counting directly in front of VIP customers

using standard banking protocols and precision money counter machines.

● Perform multi-layer banknote authentication using UV light detectors, magnetic sensors,

and manual anti-counterfeit verification tools to detect fake or damaged currency.

● Directly feed, deposit, and balance high-value cash into the store's smart cash deposit

machine / automated vault ATM, adhering to strict double-custody security procedures.

● Ensure full adherence to Anti-Money Laundering (AML), Know Your Customer (KYC), and

cash transaction reporting limits mandated by company policy and regulatory authorities.

● Issue manual official receipts, tax invoices, and formal proof-of-payment documents upon

verifying exact cash totals.

● Maintain complete, real-time manual and digital transaction logs, cash deposit slips, and

daily cash count balance sheets.

● Conduct daily opening and closing cash counts, reconciling total vault machine balances

against total daily sales vouchers.

● Identify, document, and immediately escalate any cash variances, unverified banknotes, or

suspicious transaction activities to store management and security.

● Maintain complete confidentiality, professional poise, and luxury-grade customer service

etiquette when handling discreet VIP client transactions.

● Perform other tasks as assigned by management to support overall store operations and

financial administration.

● Process accounts and incoming payments in compliance with financial procedures

● Perform day-to-day financial transactions, including verifying, classifying, computing,

posting and recording accounts receivables’ data

● Prepare invoices and bank deposits

● Reconcile the accounts receivable ledger to ensure that all payments are accounted for

and properly posted.

● Verify discrepancies by and resolve clients’ billing issues

● Facilitate payment of invoices due by sending bill reminders and contacting clients

● Generate reports detailing accounts receivable status

Requirement & Qualifications:

● Minimum 2–3 years of proven experience as a Bank Teller or Cash Office Specialist

(handling high-volume physical cash).

● Previous experience in Luxury Retail, High-End Jewelry/Watches, or Premium Hospitality is

a strong plus.

● Educational background in Accounting, Finance, Banking, or Business Administration

● Expert mastery in manual cash counting techniques, rapid banknote verification, and

counterfeit detection tools.

● Hands-on operational experience with automated cash deposit machines, smart vaults, or

cash deposit ATMs.

● Strong knowledge of physical cash security protocols, dual-control procedures, and basic

AML / KYC regulations.

● High numerical accuracy, exceptional attention to detail, and flawless personal and

professional integrity.

● Polished demeanor, highly professional communication, and customer service skills suited

for luxury VIP clients.

● Proficient in Microsoft Excel or Google Sheets for daily cash logging and reporting.

● Willing to come to work in weekends and public holiday, if needed.