Talent Acquisition Leader - GBS

SGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of 99,500 dedicated professionals. With over 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, compliance and sustainability. Our brand promise – when you need to be sure – underscores our commitment to trust, integrity and reliability, enabling businesses to thrive with confidence. We proudly deliver our expert services through the SGS name and trusted specialized brands, including Brightsight, Bluesign, Maine Pointe and Nutrasource. Role Mission The Talent Acquisition (TA) Leader – GBS Americas plays a critical role in building a high-performing, scalable, and business-aligned recruitment operation across Latin America, with a dual focus: Strategically lead and manage the GBS Americas Talent Acquisition team, ensuring the recruitment and sourcing of key professionals within the GBS functions (Finance, HR, Procurement, IT, etc.). Oversee and operate the regional recruitment delivery model for all Latin American countries, managing a centralized team responsible for fulfilling hiring needs for job grades 9 and below (excluding tenders), with accountability for hiring service delivery, compliance, and stakeholder satisfaction. In addition to managing teams and processes, this is a hands-on leadership role. The TA Leader is also expected to personally manage end-to-end recruitment for critical GBS leadership roles and high-impact positions, offering deep expertise and partnership to HR Business Partners and hiring managers. This leader is responsible for harmonizing recruitment processes, standardizing tools, improving time-to-fill, and ensuring a consistent, high-quality candidate and hiring manager experience. They will also work closely with the LATAM HR Integration & Transformation team to drive continuous improvement, workforce planning alignment, recruitment technology utilization, and employer branding initiatives. Key Functions Strategic Talent Acquisition Leadership Define and execute a GBS recruitment strategy that ensures efficient, timely, and quality hiring for the GBS functions across the Americas. Lead the operational delivery of the regional TA Shared Services model for Latin America (JG9 and below), ensuring excellence, consistency, and alignment with global and regional policies. Partner with HR GBS, HR Business Partners, and business stakeholders to proactively forecast hiring needs and build talent pipelines. Stakeholder & Process Management Act as the key point of contact for all GBS recruitment activities, ensuring transparent and responsive stakeholder engagement. Align recruitment SLAs and KPIs with business expectations, providing regular reporting and insights. Ensure effective and compliant execution of all hiring processes and continuously refine procedures for better outcomes. Operational Excellence & Process Harmonization Harmonize and standardize recruitment processes, documentation, and candidate tracking systems across the region to maximize scalability and efficiency. Drive continuous improvement and automation, leveraging recruitment technology (e.g., SmartRecruiters, Workday, LinkedIn) to streamline operations and enhance visibility. Monitor and improve core KPIs such as time-to-fill, quality-of-hire, sourcing efficiency, and hiring manager satisfaction. Critical Role Recruitment Personally lead the recruitment process for GBS leadership roles and critical positions requiring senior-level expertise and influence. Conduct structured interviews, competency-based assessments, and negotiation of offers, ensuring an exceptional candidate experience. Serve as a trusted advisor to hiring managers and HR Business Partners on talent selection, internal mobility, and market insights. Team Management & Capability Building Lead and develop a high-performing Talent Acquisition team with strong sourcing, relationship, and process execution skills. Drive a culture of accountability, learning, and performance in line with SGS’s High-Performance Culture. Facilitate knowledge sharing and upskilling of TA team members, integrating best practices in employer branding, DEI hiring, and candidate engagement. Bachelor’s degree in Human Resources, Psychology, Business Administration, or related field. A Master’s degree or MBA is a plus. Professional certification in Talent Acquisition, Employer Branding, or Recruitment Marketing is a strong asset. Knowledge of applicant tracking systems (e.g., SmartRecruiters, Workday) and sourcing platforms (LinkedIn Recruiter, job boards, etc.) is required. Minimum of 8–10 years of experience in Talent Acquisition, including at least 3 years in a leadership or regional coordination role. Proven experience managing recruitment for GBS or Shared Services organizations. Demonstrated ability to lead both strategic planning and operational delivery, including hands-on recruitment for senior roles. Deep experience in Latin American talent markets, ideally across multiple countries. Strong stakeholder management skills, with a proven ability to influence senior leaders and manage competing priorities. Bilingual fluency in Spanish and English required; Portuguese is a strong advantage.