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Taxi Licensing Service Support Officer

CragroupOperations & Admin
Hiring from
United Kingdom
Work type
Hybrid
Posted
Sep 24, 2026
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About Us

<p
  style="margin-top: 0px; font-style: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; white-space: normal">At
  Civic Recruitment and Limited, we know that individuals are more than
  just fixed expenses; they are the cornerstone of every thriving
  organisation.&nbsp; That’s why we are passionate about transforming
  recruitment in the public and private sectors. <br/>
</p>
<div>In the modern job market, organisations in both public and private
  sectors face significant workforce challenges. Public sector entities,
  such as local councils and central government departments, often
  struggle with lengthy recruitment processes, limited access to
  qualified candidates, and stringent budgetary and regulatory
  constraints. Private sector businesses, on the other hand, encounter
  high turnover rates, difficulties managing a mix of permanent and
  temporary staff, and challenges in sourcing specialised talent for
  niche industries. These sector-specific obstacles, coupled with the
  universal complexities of payroll management, create a pressing need
  for efficient workforce solutions.<br/>
</div>
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  <br/>
</div>
<div>Civic Recruitment Limited addresses these challenges with
  innovative recruitment and payroll solutions tailored for diverse
  organisational needs. Recognising the critical hurdles organisations
  face, the company leverages its expertise to streamline processes,
  reduce recruitment times, and alleviate administrative burdens. With
  an extensive database of over 1 million pre-screened candidates, Civic
  Recruitment Limited&nbsp;is well-positioned to cater to the specific
  needs of both public and private sectors.<br/>
</div>
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  <br/>
</div>

Job Description

3-month contract position with a local authority

Summary

  • This is a 3-month contract position with a local authority, focusing on administering all aspects of taxi licensing processes, including private hire vehicles, hackney carriages, drivers, and operators. The role is crucial for ensuring compliance with relevant legislation and council policies, providing advice and support to the trade, and maintaining accurate records in line with data protection requirements.

Responsibilities

  • Provide advice to customers on taxi licensing processes, including hackney carriage and private hire requirements.
  • Process licence applications in line with current legislation, policies, and procedures.
  • Liaise with external agencies and internal teams to gather and verify application information.
  • Maintain accurate and up-to-date records on internal systems, ensuring compliance with Data Protection and Freedom of Information requirements.
  • Produce and issue licences within required timescales.
  • Escalate concerns regarding applicants or licence holders to relevant managers where formal action may be required.
  • Deliver excellent customer service when dealing with members of the public, operators, and stakeholders.
  • Support continuous improvement initiatives within the licensing service.
  • Ensure compliance with council policies including health & safety, safeguarding, equalities, and customer care.

Requirements

  • Essential Experience Required
    • Experience or working knowledge of taxi licensing administration.
    • Understanding of relevant taxi licensing legislation and regulatory frameworks.
    • Proven experience working with a range of stakeholders (public, internal teams, external agencies).
    • Experience managing competing priorities and working to deadlines.
    • Experience using IT systems, including case management systems and Office 365.
    • (Desirable) Experience using Idox Uniform or similar systems.
  • Essential Qualifications Required
    • Minimum of 4 GCSEs (Grade C/4 or above), including English and Maths, or equivalent qualification.

Additional Information

  • Working hours: 37 hours per week.
  • Office based in Kettering with some remote working.
  • We work on a bi-weekly schedule.
The role closes soon, apply ASAP.


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