TDS Operations Analyst III

Work Location:

London, United Kingdom

Hours:

35

Line of Business:

TD Securities

Pay Details:

We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.

Job Description:

• Operate as an integral member of the FX Operations team, supporting a positive, inclusive and control-focused environment across London, Toronto and Singapore.
• Work closely with Front Office, Middle Office, counterparties, custodians, depositories, Technology and other Operations teams to ensure timely communication and resolution of trade, confirmation, settlement and reconciliation issues.
• Support global handovers and cross-location coverage, sharing clear status updates on outstanding confirmations, settlement deliverables, cash and currency breaks, nostro reconciliation items and settlement exceptions and client queries.
• Contribute to team capability through knowledge sharing, procedure maintenance, cross-training and support for colleagues across the end-to-end FX processes.
• Execute complex FX transactions accurately and on time, in line with approved procedures, controls, cut-offs and service level agreements.

Customer:

• Provide timely, accurate and professional support to internal and external clients throughout the confirmation and settlement lifecycle.
• Build effective working relationships by responding to queries, explaining operational requirements and coordinating the resolution of confirmation, settlement, cash, currency, nostro and reconciliation-related issues.
• Identify and escalate issues that may affect clients, settlement timeliness or service quality, engaging the appropriate Operations, Front Office, Middle Office, Technology, custodian or depository contact to drive resolution.

Shareholder:

• Support the timely and accurate completion of FX confirmations, settlements, cash movements and post-settlement reconciliations.
• Review processes and controls to identify opportunities for automation, standardisation, stronger exception management and reduced operational risk.

• Investigate and escalate non-standard, aged or high-risk items, including unmatched confirmations, failed or delayed settlements, cash or currency breaks, FX nostro exceptions, SSI discrepancies and reconciliation differences.
• Prioritise daily activity against market, currency and payment cut-offs, client commitments, global handovers and service level requirements.

Role:

• Process and monitor FX trades through the confirmation, settlement and reconciliation lifecycle across supported products.
• Process and monitor FX spot, forward, swap and non-deliverable forward transactions from trade capture through confirmation, settlement and reconciliation, in accordance with market conventions and currency cut-offs.
• Validate currency pairs, buy/sell direction, rates, amounts, value dates, settlement instructions and netting details, investigating discrepancies with Front Office, Middle Office and counterparties.
• Monitor FX settlement activity and nostro positions, coordinate funding and payment requirements, investigate failed or delayed settlements and escalate material or aged exceptions promptly.
• Review trade economics and settlement details in Murex, investigate discrepancies and coordinate corrections with Front Office, Middle Office, counterparties and Technology.
• Prepare, issue, match and follow up confirmations, including management of outstanding confirmations, unmatched SWIFT messages, affirmations and client chasers.
• Process and monitor cash and FX settlements, including netting, payment and receipt instructions and same-day deliverables, ensuring relevant cut-offs and controls are met.
• Complete daily cash, FX nostro and settlement reconciliations using approved platforms, investigate breaks, retain appropriate evidence and escalate aged or material exceptions promptly.
• Perform maker-checker and release controls accurately, validating settlement instructions, counterparties, amounts, value dates and other key trade details before confirmation or release.
• Maintain clear London, Toronto and Singapore handovers, providing complete status updates on pending confirmations, settlements, cash and currency breaks, client queries and operational risks.
• Respond to queries from clients, counterparties, custodians, depositories and internal stakeholders, taking ownership through to resolution and escalating where required.
• Produce and support management information, key risk indicators and control reporting covering confirmation queues, settlement status, FX and cash reconciliation exceptions, aged items and service performance.
• Contribute to procedure updates, cross-training, testing, new product readiness, system changes and automation initiatives that improve scalability, control effectiveness and client experience.
• Oversee daily operational delivery, ensuring workloads are effectively prioritized, service level commitments are met, and exceptions are investigated, resolved and escalated in a timely manner.
• Act as the primary escalation point for complex operational issues, partnering with Front Office, Middle Office, Technology, Risk and external stakeholders to drive resolution and mitigate client and operational risk.
• Drive a strong risk and control environment through oversight of key controls, operational metrics, audit actions, regulatory requirements and process governance activities.
• Champion process improvement, automation and strategic change initiatives while supporting employee development, succession planning and the successful delivery of business objectives.

Who We Are

TD Securities is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary and several other key plans such as health and well-being benefits, including medical coverage, paid time off, career development, and reward and recognition programs.

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

If you require an accommodation for the recruitment / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.