Team Lead

E-commerce Team Lead – Operations & Customer Experience | Remote

100% Work From Home | Full-Time

TalentPop App is looking for an experienced E-commerce Team Lead to lead a team supporting day-to-day operations and customer experience for growing e-commerce brands.

This role is ideal for someone with proven experience managing e-commerce operations, resolving order and fulfillment issues, and handling escalations involving returns, shipping, payments, and customer disputes.

What You’ll Do

• Lead and coach a team supporting e-commerce customers and operations
• Oversee order fulfillment, returns, RMAs, shipping issues, and carrier escalations
• Handle complex customer and operational escalations and ensure timely resolution
• Coordinate with 3PLs, warehouses, carriers, and other external partners when needed
• Support payment disputes, chargebacks, refunds, and other transaction-related issues
• Monitor team performance, identify operational gaps, and provide coaching
• Work with internal teams and clients to improve processes and customer experience
• Review operational trends and help implement solutions to recurring issues

What We’re Looking For

• Proven experience as an E-commerce Team Lead, Operations Team Lead, or similar leadership role
• Hands-on experience owning e-commerce operations, including fulfillment, order issues, returns/RMAs, shipping, and carrier escalations
• Experience handling chargebacks, payment disputes, refunds, or payment processor-related issues
• Experience coordinating with 3PLs, warehouses, fulfillment partners, or shipping providers is strongly preferred
• Experience leading, coaching, and monitoring a customer service or e-commerce operations team
• Strong problem-solving and escalation management skills
• Strong written and verbal English communication
• Comfortable working with e-commerce platforms and support tools
• Shopify, Gorgias, Zendesk, Recharge, Stripe, PayPal, or similar platform experience is a plus
• Strong understanding of e-commerce customer experience and operational workflows

Work From Home Requirements

• Personal laptop or desktop with Intel i5 / Ryzen 5 or equivalent
• At least 8 GB RAM
• Minimum 25 Mbps internet connection
• Backup internet connection
• Reliable power supply
• Quiet, dedicated workspace

Why Join TalentPop App?

• 100% Work From Home
• Full-time, permanent position
• Paid time off
• Health and dental benefits
• Career growth opportunities
• Work with a global team supporting e-commerce brands

If you have hands-on e-commerce operations experience and have successfully led a team through complex customer, fulfillment, and payment issues, we’d love to hear from you.

Apply through TalentPop App!

Job Code: ETL26