Team Lead Administrative Services

The Team Lead, Administrative Services is responsible for supervising and supporting a team of administrative professionals to ensure efficient office operations. This role coordinates daily workflows, improves administrative processes, and serves as a central point of communication across departments. Your Impact Ensure all incoming services tasks (as assigned to group) are accurately assigned and completed in a timely manner. Mentor and train team on various service-level tasks and activities, as needed. Assist internal team and the universities for adding students, deleting students, making any status changes, etc. Assist internal team and the students regarding waivers, eligibility and enrollment questions, changes, support e-mails, refunds, etc. Group service ticket queue monitoring, tracking and completing (tickets within queue). Emergency adds of students who were left off original file, not been sent to us yet, etc. Assist the carriers and TPA’s with questions, such as dates and coverage periods. Reconciling of Invoices and Discrepancy reports. Assist accountant with monthly payments that are sent to carriers and schools. Assist with daily deposits. Work on pending records. Maintain a good working relationship with schools and students alike. Communicate and interact effectively and professionally with co-workers, management, customers, etc. Comply with HIPAA, Diversity Principles, Corporate Integrity, Compliance Program policies and other applicable corporate and departmental policies. Maintain complete confidentiality of company business. Maintain communication with management regarding development within areas of assigned responsibilities and perform special projects as required or requested. Successful Candidate Will Have Associate's or Bachelor's degree in Business Administration, Office Management, or related field. 3+ years of administrative or office management experience, including 1+ year in a lead or supervisory role. Strong organizational, communication, and problem-solving skills. Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and common office systems. Ability to prioritize tasks in a fast-paced environment with attention to detail. Brown & Brown, Inc. (NYSE: BRO) is a leading insurance brokerage firm delivering comprehensive and customized insurance solutions and specialization since 1939. With a global presence spanning 700+ locations and a team of approximately 23,000 professionals, we are dedicated to delivering scalable, innovative strategies for our customers at every step of their growth journey. Learn more at BBrown.com. Brown & Brown, Inc. and our team of companies is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about working at Risk Strategies, part of the Brown & Brown team, by visiting https://us.bbrown.com/careers/ . Personal information submitted by California applicants in response to a job posting is subject to Risk Strategies' California Job Applicant Privacy Notice . Recruiting Vendor Disclosure Statement Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies (“Recruiting Vendors”). Recruiting Vendors must have a valid written agreement and receive prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.