Team Lead Customer Care

Team Lead Customer Care 👋 About Lizy LIZY is revolutionizing the €70 billion European car leasing industry, one of the last giants yet to be disrupted. Traditional leasing is slow, complex, and overpriced. We’re changing that. Founded in 2019, LIZY makes car leasing as seamless as buying a toaster on Amazon, with the premium touch of a Four Seasons experience. Our ambition? To become the #1 digital car leasing platform in Europe 🏆. Headquartered in Brussels 🇧🇪, LIZY operates in Belgium, France 🇫🇷, and the Netherlands 🇳🇱, serving SMEs and self-employed professionals with transparent, flexible, and affordable leasing solutions, including electric and nearly new vehicles. Backed by €75M+ in funding and recognized as EY Scale-up of the Year 2025 🥇, we’re scaling fast with a top-tier team from Google, McKinsey, Bain, Deloitte, Cowboy, Teamleader, and more, building the future of smarter and more sustainable mobility 🌱. LIZY values 🥳 Fun (Have it): Enjoy the ride - life is short. 🎁 Feedback (Give it): Feedback is the breakfast of champions. Always assume positive intent. 🏋 Personal Growth (Master it): Never stop learning and improving. 🔥 Wow (Deliver it): Actually make our customers say "WOW". 🏋️‍♂️ Drive (Show it): Show commitment and bring everything you have. Do what you say and say what you do The Position LIZY is looking for a Team Lead Customer Care to join our Belgian Care team: You will lead, train and expand the Belgian Customer Care team. Lizy’s NPS of 4.7 is core to its DNA. We truly want to excel in how we treat our customers, and you will be a key person in achieving this and keeping this score high. You’ll build your own team of A-players in Customer Success and ensure it’s ready for exponential growth in the years ahead. Lizy is growing rapidly and expanding into new markets continuously, you are at the forefront of that! You set up, build, and improve processes across the different parts of our Care team. You will drive continuous improvement of the ticketing system and standard operating procedures of the Customer Care team. Automation and customer and team data insights will be key for further growth, and you own that end to end. You'll get the entrepreneurial challenge of a lifetime while being able to start with a proven business model and guaranteed funding. 🙍‍🙋‍♂️About you Experience : You have 3+ years of experience as a top performer for a leading digital company (scale-up) in a Care/Customer Success department. Team leadership : You thrive in developing talented team members and helping them continuously improve and meet ambitious goals. Systems, tools & automation: You have experience implementing Care related tools and systems, and have set up automations in your previous experience. Entrepreneurial: You love building companies, solving complex problems and thrive in a fast-growing environment. Growth Mindset: You’re always keen to learn new things, share your knowledge, adapt to change, and learn from past experiences. Work ethic: you have a strong professional pride in your work and ensure you always deliver, no matter what. Strategic, structured and rigorous: You have the ability to develop a clear strategy and priorities and ensure high-quality execution to meet P&L objectives. Fluent in French, Dutch, and English 🤩 Perks and Benefits At LIZY, your success is our success 🚀. We make sure every team member feels supported, empowered, and inspired every single day. Here’s what you can expect when you join us: 💰 Competitive package & bonuses: Fixed salary and stock options ; when LIZY wins, so do you 📈. 🚗 Flexible mobility budget: Need a car? Great. Prefer other mobility options? We’ve got you covered. You choose what fits your lifestyle best. 🏢 Cool offices in the heart of Brussels: Enjoy a vibrant atmosphere, awesome colleagues, specialty coffee, premium tea, and company-paid lunch every Wednesday. 💻 Tools: We equip you with the best: MacBook, external monitor, iPhone, and anything else you need to do your best work. 🎉 Fun and collaborative culture: Team-building events, weekly lunches, monthly All Hands with cake and drinks, and above all, a positive and transparent atmosphere. 📚 Development & impact: Work on strategic projects from day one, propose your ideas, learn continuously, and help shape the future of smarter and sustainable mobility. Ready to join the ride ? Department Customer Success Locations Brussels Remote status Hybrid About LIZY Our focus is to enable SMEs and independents to concentrate on what really matters. We put all our efforts to ensure that ordering a car through LIZY is as easy as ordering a toaster on Amazon!