Team Lead, Delegate Management

About Us: At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world’s most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward. Headquartered in Chicago, with locations in 60+ countries across the world, BCD M&E’s team of 2,000+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table. While we can’t guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something. See what life is about at BCD M&E at bcdme.com/careers About the role: We are looking for a Team Lead, Delegate Management for a 12-Month Fixed Term Contract. In this client-facing role, you will lead a small operational team and support the successful delivery of event projects for multiple clients in the UK and overseas. As an integral part of the team, you will be responsible for ensuring projects are delivered to a high standard, within scope, on budget, and in line with client expectations. You will act as a senior operational contact for designated clients, support financial reporting, and oversee the day-to-day delivery of delegate management services. You may also directly manage client projects, including onsite event delivery when required. You will have strong experience in the events industry, ideally within delegate management, and be confident managing multiple priorities in a fast-paced environment. You will be comfortable leading others, building strong client relationships, and working collaboratively across teams. Sound like you? Read on! As a Team Lead, Delegate Management, you will: Lead and support a small operational team to deliver client projects successfully and to a high standard. Act as the senior operational contact for designated clients, managing escalations and supporting strong client relationships. Oversee project delivery to ensure work stays within scope, with any changes managed appropriately. Support financial management across projects, including budgets, profitability, payment schedules, and KPI reporting. Manage assigned client projects from end-to-end, including onsite delivery in the UK and overseas when required. You’re good at: Building strong client relationships and delivering excellent customer service. Leading, motivating, and developing team members to create a high-performing team. Managing multiple projects, deadlines, and changing priorities with accuracy and attention to detail. Working confidently with budgets, costs, and numerical data. Communicating clearly and collaborating effectively with clients, colleagues, and stakeholders at all levels. You might also have: Experience using registration platforms and event technology systems. Knowledge of BCD M&E products and services. Previous experience supporting client pitches, proposals, or negotiations. You should know: This is a 12-Month Fixed Term Contract This is a hybrid role that requires 2 days a week in our BCD Fleet office. Our standard working hours are 9.00 - 17.30 with an hour break You must have the right to work in the UK You must have the ability and want to travel in the UK and Overseas if required How to apply: Click apply now to be considered THE PERKS Flexible Working We believe that a flexible working environment is key to getting the best out of our teams. We will support you to work where you need to and when you need to, depending on how you work best. Room to Grow Our line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role. We give individuals ownership over the direction and speed in which they grow. Everyone has a voice We thrive on conversations that spark curiosity and empathy. No matter how big or how small, every voice is heard, considered and respected. Make your move The diversity of roles across BCD M&E’s global locations means that our people often find new adventures during their time with us. Join us as a meeting planner role in the UK, stay for a global marketing career — there’s always room to move. We’ve got you covered Our extensive benefits include comprehensive healthcare, retirement plans, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities and a successful employee recognition program. We’re positive. You’ll love it. It starts from the top. Our leaders lead with positivity, believe in our people and trust us to do the right thing. There will always be support along your journey, in little and big ways. #LI-MB1 #LI-EM1 #LI-LZ1 #LI-KW1 #LI-Remote #LI-Hybrid #LI-Onsite