Team Lead, Program Management

Position Title: Team Lead, Program Management Location: Taguig City, Metro Manila – 2 days per week onsite Role Purpose As Team Lead, Programme Management, you will help build a high-performing programme management team in Manila by balancing hands-on delivery with day-to-day team leadership. This role is suited to someone who communicates clearly, takes initiative, and enjoys improving how teams work. You will support frontline programme managers, coach team members, strengthen operational practices, and help the team deliver consistent outcomes for clients and internal stakeholders. Key Responsibilities Summary Key Accountabilities: Continuously evaluate team processes, workflows, and systems to identify opportunities for improvement, driving operational efficiency, consistency, and service excellence. Recommend and implement enhancements to optimize performance. Partner with the line manager to develop and execute operational strategies that enable the team to achieve key performance indicators (KPIs), objectives and key results (OKRs), and broader business goals. Lead the ongoing development of team members through structured monthly coaching sessions focused on technical capability, process excellence, and professional growth. Collaborate with the line manager to create targeted development plans and reinforce continuous learning. Serve as a trusted communication lead by cascading operational updates, ensuring alignment across the team, and maintaining accurate documentation, meeting minutes, and records of key decisions and approvals. Plan, prioritize, and delegate work across the team to balance workloads and meet service commitments. Review deliverables to ensure quality, accuracy, and adherence to established standards, providing timely feedback and coaching where needed. Additional Accountabilities: Partner with line manager to manage operational escalations, ensuring issues are addressed promptly, stakeholders are kept informed, and appropriate resolutions are implemented. Actively facilitate and contribute to local and global team meetings, fostering collaboration, knowledge sharing, and alignment across cross-functional and geographically distributed teams. Support day-to-day team operations by partnering with the line manager to oversee administrative activities, including attendance tracking, leave management, and workforce planning. Review and validate team attendance records to ensure payroll data is accurate, complete, and submitted within established timelines. Prepare, analyze, and communicate team performance metrics and operational reports, providing actionable insights that support data-driven decision making and continuous improvement. Provide regular updates to the line manager on team performance, accomplishments, challenges, risks, and development opportunities to support coaching, performance management, and career growth. Lead the onboarding and training of new team members by delivering structured learning plans, coaching on processes and best practices, and ensuring a successful transition into the team. Skills, Knowledge & Expertise What we are looking for in you Demonstrated experience leading operational teams or initiatives, with a strong understanding of team performance, service delivery, and continuous process improvement. Proven ability to influence and collaborate across teams, building strong relationships and driving alignment on processes, priorities, and best practices without direct authority. Strong organizational and time management skills, with the ability to effectively manage multiple priorities, projects, and competing deadlines in a fast-paced environment. Excellent verbal and written communication skills, with the confidence to present information clearly, facilitate discussions, and engage stakeholders at all levels of the organization. Experience working cross-functionally with global teams and stakeholders, demonstrating adaptability, collaboration, and a customer-focused mindset. A proactive, solutions-oriented approach with strong problem-solving skills, sound judgment, and a willingness to take ownership of challenges through to resolution. Bachelor's degree in Business Administration, Project Management, Programme Management, Organizational Development, or a related field is preferred. Equivalent professional experience will also be considered. Previous experience leading, mentoring, or coaching a team in an operations, project management, or professional services environment. Experience working with performance metrics, KPIs, SLAs, or OKRs to drive team success. Experience using project management, workforce management, or service delivery platforms (e.g., Kantata, Jira, Salesforce, ServiceNow, or similar tools) is an advantage. Experience working with geographically distributed or global teams is highly desirable. Ways of working Focusing on Clients and Customers. Working as One NCC. Always Learning. Being Inclusive and Respectful. Delivering Brilliantly. Our company At NCC Group, our mission is to create a more secure digital future. That mission underpins everything we do, from our work with our incredible clients to groundbreaking research shaping our industry. Our teams' partner with clients across a multitude of industries, delving into, securing new products, and emerging technologies, as well as solving complex security problems. As global leaders in cyber and escrow, NCC Group is a people-powered business seeking the next group of brilliant minds to join our ranks. Our colleagues are our greatest asset, and NCC Group is committed to providing an inclusive and supportive work environment that fosters creativity, collaboration, authenticity, and accountability. We want colleagues to put down roots at NCC Group, and we offer a comprehensive benefits package, as well as opportunities for learning and development and career growth. We believe our people are at their brilliant best when they feel bolstered in all aspects of their well-being, and we offer wellness programs and flexible working arrangements to provide that vital support. Come join us? Job Benefits What do we offer in return? We have a high-performance culture which is balanced evenly with world-class well-being initiatives and benefits: Transportation and rice allowances Night differential, overtime pay and holiday pay 13th‑month pay and performance‑based bonus plan Day‑1 HMO healthcare coverage for you and dependents Outpatient medicine reimbursement Group life insurance, accidental death & disability cover Employee Assistance Program (EAP) with 24/7 confidential counselling Generous vacation and sick leave, available from Day 1 Special Time Off: Take time off for those big moments in life, like getting married/civil ceremony, becoming a grandparent, and welcoming home a new pet. Company share plan & Sharesave scheme allowing discounted share purchase through monthly savings So, what’s next? If this sounds like the right opportunity for you, then we would love to hear from you! Click on apply to this job to send us your CV and cover letter and the relevant member of our global talent team will be in touch with you. Alternatively send your details to [email protected] .