Team Lead, Technical Project Management
- Hiring from
- Morocco
- Work type
- Hybrid
- Posted
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The Team Lead, AI Onboarding Factory is responsible for leading the end-to-end delivery of AI onboarding initiatives across Forterro products. The role manages day-to-day onboarding project delivery and implements operational plans to support the successful adoption of Forterro AI solutions by customers.
The role leads a team of onboarding and project delivery professionals who plan, organize, coordinate, and control the implementation of AI onboarding activities across the Forterro portfolio. The Team Lead ensures that onboarding projects are delivered on time, within scope, and according to agreed quality, operational, and technical standards.
Acting as the central point of coordination, the Team Lead works closely with Product Teams, Engineering, Customer Success, Professional Services, Support, AI Specialists, and other key stakeholders to ensure alignment, effective communication, and seamless execution throughout the onboarding lifecycle.
Responsibilities
Team Leadership
- Lead and develop a high-performing onboarding delivery team.
- Manage team performance, capacity planning, and resource allocation.
- Coach employees and develop talent within the team.
Delivery Management
- Drive end-to-end delivery of AI onboarding factory across Forterro products.
- Plan, organize, coordinate, and control the implementation of onboarding activities.
- Establish governance frameworks, manage dependencies and risks, and facilitate decision-making.
- Ensure adherence to delivery standards and customer commitments.
- Resolve complex issues and remove delivery blockers.
Cross-Functional Coordination
- Work closely with Product, Engineering, Customer Success, Professional Services, Support, and AI Specialists.
- Ensure alignment, effective communication, and seamless execution throughout the onboarding lifecycle.
- Promote and apply project management best practices and explain delivery methodologies to stakeholders.
- Influence collaboration across functions and ensure stakeholder satisfaction.
Continuous Improvement & Reporting
- Standardize onboarding processes and delivery frameworks.
- Monitor key performance indicators (KPIs) and report progress to leadership.
- Continuously improve onboarding processes, systems, and ways of working to increase scalability and efficiency.
- Support continuous improvement of customer onboarding experiences and operational excellence.
Skills, Knowledge & Expertise
Education
- Bachelor's degree in Business, Technology, Engineering, Project Management, or a related field.
- Project Management certifications (PMP, PRINCE2, Agile, Scrum, or equivalent) are considered an advantage.
Experience
- Proven experience in project, program, or service delivery management within a software, SaaS, ERP, or technology environment.
- Demonstrated experience leading cross-functional teams and coordinating multiple stakeholders across business and technical functions.
- Experience managing customer onboarding, implementation, digital transformation, or change management initiatives.
- Experience managing team performance, coaching employees, and developing talent.
Technical Knowledge
- Strong understanding of project management methodologies, governance, risk management, and delivery frameworks.
- Knowledge of AI-enabled business solutions, SaaS platforms, ERP environments, or enterprise software implementations is highly desirable.
Soft Skills
- Ability to influence stakeholders at all organizational levels and drive alignment without direct authority.
- Strong analytical and problem-solving skills with the ability to resolve complex delivery challenges.
- Excellent communication, presentation, and stakeholder management skills.
- Strong organizational and prioritization skills with the ability to manage multiple concurrent initiatives.