Team Leader

Team Leader We are looking for a Team Leader to support our clients and broking team with day-to-day policy changes. Key Responsibilities Client & Insurer Service Maintain strong relationships with clients and insurers, delivering tailored insurance solutions. Ensure all communications are accurately recorded in line with company policies and service standards. Operational & Compliance Duties Complete all assigned processes, including: Answering incoming calls from clients and insurers. Processing vehicle changes/declarations and driver referrals. Issuing documentation, invoices, and refunds. Updating the Motor Insurance Database (MID). Managing client loans via finance systems. Handling queries from clients, insurers, and colleagues. Completing Letters of Indemnity and questionnaires. Ensure compliance with internal procedures and industry regulations at all times. Complete in-house training modules and maintain up-to-date product knowledge. Requirements Experience in the Commercial Motor insurance market (broker or insurer level) is preferred but not essential Experience in a Team Leader role Person Specification Excellent communication and interpersonal skills. Proactive attitude with strong initiative. Highly organised with attention to detail. Ability to manage multiple priorities under pressure. Effective teamworking and collaboration skills. Confident in oral and written communication. You will be welcomed and supported by our family and be joining an organisation that cares about you as a person and your wellbeing. Some of the benefits are: Holiday entitlement of 26 days plus bank holidays Opportunity to progress your career across the entire Group Pension scheme for when you feel it’s time to retire 24-hour support for physical and mental wellbeing 1 days paid volunteering day to give back to our communities The Spotlight Awards, where we shine a light on the brightest talent across our group #AIB #LI-EM1 Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. Note to recruiters and employment agencies: We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening. Click here here to see our standard benefits page Department General Insurance Role Account Handling Locations Telford- Euston Park Remote status Hybrid Employment Types Permanent, Full Time Salary Dependent upon experience Job Reference 514185 About Everywhen Our journey is a story of continuous growth and evolution. As the UK-based broking and advisory heart of the Ardonagh Group, Everywhen unites a nationwide network with a strong local touch — powered by over 5000 talented individuals across more than 140 hubs. Founded in 2005 Co-workers circa 5000