Team Leader

Our Company

At DOXA, we are dedicated to connecting businesses with top-tier talent across various industries. Our mission is to deliver innovative solutions that drive exceptional outsourcing services, enabling companies to expand their teams and grow their operations seamlessly.

What sets DOXA apart is our commitment to fostering a vibrant and supportive team culture. Join us and be part of a culture that prioritizes your happiness and well-being, ensuring you thrive both personally and professionally.

The Role

We're seeking a Team Lead II. This role is designed for a seasoned people leader who will oversee the responsibilities and deliverables of team members while engaging directly with clients on their business needs.

You'll play a key role in coordinating day-to-day team operations, monitoring performance against targets, and serving as the trusted link between the team and the client's business priorities.

Location: Must be residing in the Philippines – Remote.

Environment: Philippines and International Teams.

Language: Advanced English (B2 to C1).

Timezone: Monday to Friday – 8:00 AM to 5:00 PM PST, follows Philippine holidays.

Contract: Full Time

Requirements

• Education: Bachelor's degree holder.
• Experience: Seasoned leader (assistant manager level) with at least 2 years of people management experience; experience handling technical roles (e.g., IT helpdesk, QA testers, software developers) is a plus.
• Skills: In-depth knowledge of performance metrics and project management principles; process improvement training (e.g., Six Sigma, Lean) is a plus; technically savvy with the ability to learn new technology or platforms quickly; strong aptitude in data management, analytics, and reporting preparation.
• Characteristics: Strong organizational, oral, and written communication skills; uncompromising professional standards and integrity.
  
  

Responsibilities

• Coordinate and supervise the daily, weekly, and monthly activities of team members.
• Understand each client's business, priorities, and agenda to manage day-to-day operations effectively.
• Monitor performance metrics and ensure delivery of targets and goals; coordinate work activities with the Operations Manager.
• Identify and resolve operational problems using defined processes, expertise, and judgment.
• Comply with the reporting requirements of each team handled.
• Provide coaching, feedback, and annual performance reviews to direct reports.
• Conduct training needs analysis with the Operations Manager and help create training programs and development opportunities for direct reports.
• Monitor and enforce compliance with company policies and procedures; facilitate formal corrective action in collaboration with HR.
• Comply with the terms and conditions of the employment contract, company policies, and all business directives (e.g., changes in teams or shifts, work-arrangement policies, or other decisions arising from the changing business environment).