- Hiring from
- United Kingdom
- Work type
- Hybrid
- Posted
- Oct 1, 2026
Are you highly customer-focused, able to deliver exceptional service to internal and external stakeholders through clear communication, accuracy and effective resolution of service requests?
The Scottish Public Pensions Agency (SPPA) administers pensions for Scottish Teachers, Police, Firefighters' and National Health Service employees on behalf of the Scottish Government.
We're responsible for protecting the financial futures of over half a million people , that’s around 1 in 10 people in Scotland.
If you’re looking for meaningful work, a supportive environment and a career with purpose, you’ll find it at the SPPA.
Our office is based in Tweedbank in the Scottish Borders, the train station is a short two minute walk away and offers regular services to and from Edinburgh Waverley, making it a convenient and well connected location for commuters.
The surrounding area offers access to green space, walking routes and a strong sense of local community, supporting wellbeing both in and outside of work.
Our modern office building is designed to support flexible and collaborative working, with spaces for teamwork, quiet focus and hybrid working. Colleagues benefit from a comfortable, welcoming environment that reflects our commitment to wellbeing and inclusion.
This Team Manager role is in Operational Service Delivery supporting colleagues across our delivery teams - Pre-Retirements, Pension Awards, Bereavements, Post- Retirements.
As part of the Operational Service Delivery team you will be working closely with colleagues to help pay our key workers retirement pensions accurately and on time.
As a Team Manager, you will be responsible for your own business area, supporting your Operations Manager to deliver against set demands of our fast pace Operational Delivery environment. You will be expected to actively collaborate through co-operation and communication with the wider Agency Management team. You will be expected to lead by example in the development of colleague behaviours that result in organisational and culture change whilst acting as a positive role model.
- Deliver individual monthly conversations, in year and end year reviews, with line manager responsibilities. Ensuring all colleagues have an Individual Learning Plan
- Plan and prioritise workloads across your team, while supporting delivery across wider operational areas
- Support change, apply change management training / principles to deliver change effectively and empathetically.
- You will deliver a high-quality service to support the delivery of key objectives
- Developing and maintaining good working relationships with both internal and external stakeholders to deliver.
- Prepared to react quickly and professionally to situations, some of which may be unexpected
- Deliver an inclusive approach to flexible working, recognising different work patterns and individual personal circumstances.
- Foster continuous professional development and improve overall team performance
- Adaptability to change - Working
• Customer: Experience of delivering high-quality customer service, improving processes and ensuring services meet customer needs, organisational targets and compliance requirements.
• Colleagues: Experience of leading, motivating and developing teams, managing performance and resources, and supporting colleagues to achieve individual and operational objectives.
- Communicating and Influencing – Level 3
- Working together – Level 3
- Delivering at Pace – Level 3
- Making Effective Decisions – Level 3
Sifting will commence from 26th October 2026.
Assessments are scheduled for w/c 9th November 2026 however this may be subject to change.
Recruitment Principles
As a government organisation, we adhere to the Civil Service Commission Recruitment Principles and we investigate any complaints received in relation to recruitment cases.
At the SPPA, we are committed to The Fair Work Framework
This means offering:
- Security and stability
- Flexible and hybrid working options
- Opportunities to learn and develop
- A respectful and inclusive working environment
At SPPA we want our workforce to be representative of Scottish society and we strive to be a workplace where people are welcomed and valued for the contribution they make.
We support flexible working and encourage applications from people from all backgrounds, including those starting their careers, changing careers, or returning to work.
We are committed to removing any barriers to applying for our jobs and aim to offer support and make reasonable adjustments to allow full participation in the recruitment process.
Our staff are part of the UK Civil Service observing the Civil Service Code and working for Ministers and senior stakeholders to deliver vital public services which improve the lives of the people of Scotland.
We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more about what we offer.
As part of the UK Civil Service, we uphold the Civil Service Nationality Rules.
You can also find out more about careers at the SPPA here - SPPA Careers | SPPA (pensions.gov.scot)
Sponsorship
Skilled Worker sponsorship is not available for this role. As a result, we are unable to appoint candidates who require Skilled Worker sponsorship now or in the future. Applicants must have an existing and ongoing right to work in the UK.
Apply Before: 25th October 2026 (23:59) - This role is open to internal candidates and Common Citizenship organisations only.