Team Leader - Customer Care

Are you an experienced people-focused leader who thrives on delivering outstanding customer experiences and empowering teams to perform at their best?

At Amplar Home Health, we're looking for a passionate and proactive Team Leader – Welcome Team to lead a high-performing team supporting consumers across a range of government-funded aged care and community programs. This is an opportunity to make a meaningful impact while helping us achieve our vision of becoming Australia's largest virtual hospital in a Full-time, 13 month Fixed Term Hybrid role, based in Adelaide only.

What You'll Be Doing

• Lead, coach and develop a customer-focused team to deliver exceptional service outcomes.
• Monitor team performance, quality and compliance standards while driving continuous improvement.
• Provide ongoing coaching, feedback and professional development opportunities.
• Build strong relationships across operational and clinical teams to ensure seamless service delivery.
• Support workforce planning, performance reporting and operational excellence.
• Champion a culture of accountability, collaboration and consumer-centred care.

About You

You'll bring:

• Previous leadership experience (minimum 3 years)
• Contact centre, customer service or administration experience
• Experience in healthcare setting (highly desirable)
• Strong coaching and people leadership skills
• Excellent stakeholder management capabilities
• Strong problem-solving, organisational and performance management skills

What's In It For You?

• Up to 4 weeks annual leave so you can enjoy well-deserved breaks
• Monday to Friday role with family-friendly hours
• Flexible hybrid working with the ability to work from home or our modern Adelaide office
• Free access to Amplar Health Online Doctor virtual GP consultations24/7
• Employee Health Support Line for you and your immediate family
• Subsidised health insurance for you and your loved onesCareer development opportunities across the Amplar Health and Medibank Group
• Be part of a purpose-led organisation transforming healthcare delivery in Australia

Ready to Apply?

If you're a people-first leader with a passion for customer service, coaching and continuous improvement, we'd love to hear from you. Join Amplar Home Health and help shape the future of healthcare from wherever you work.

Learn more about Amplar Health at https://amplarhealth.com.au

Be Yourself. Belong Here

We’re committed to a workplace where everyone feels safe, supported, and free to be themselves. By embracing diverse perspectives, we challenge the status quo and uncover better ideas. You can confidently bring your whole self—because your unique voice is what makes us stronger.
We welcome and encourage applications from people of all backgrounds, identities and lived experiences, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, LGBTQIA+ communities, people with disability, neurodivergent people, and carers.

Our employee networks create space for connection, advocacy and allyship. We offer flexible ways of working to support inclusion, accessibility and wellbeing.

If you need adjustments or alternative formats at any stage of the recruitment or employment journey, we’re here to help. You can let us know directly in the application form, or if you’d prefer to discuss before applying, please reach out to us careers@medibank.com.au or (03) 8622 5666. Learn more about our commitments and employee stories at https://careers.medibank.com.au/diversity-inclusion/(please copy and paste the URL onto your browser)

Amplar Health strongly encourages employees to be immunised against serious diseases. Dependent on your role, you may be asked to declare your vaccination status and/or provide evidence.

Medibank proudly recognised as Best Enterprise Organisation, 2026 AFR BOSS Best Places to Work