Team Leader-Operations

Seeking an experienced and dynamic Team Leader to lead a team in TCE Backoffice. The successful candidate will be responsible for managing daily operations, ensuring efficiency and accuracy in all back office functions, and leading a team to achieve performance targets and maintain high standards of service delivery.

This leader is accountable for effectively driving the following:

• Key departmental metrics as defined by leader
• Team Performance
• Stakeholder Management
• Quality and Compliance
• Colleague engagement and Motivation

• The successful candidate should be able to inspire a team of specialists to achieve their goals by providing outstanding coaching, training, and development and by rewarding and recognizing accomplishments.
  • Lead and motivate the team, fostering a positive work environment and promoting teamwork. Provide coaching, mentoring, and professional development opportunities to team members
  • Oversee daily operations of the back office, ensuring tasks are completed efficiently and accurately. Monitor workflows, identify bottlenecks, and implement process improvements
  • Set clear performance goals and expectations for team members. Conduct regular performance reviews, provide constructive feedback, and address any performance issues promptly.
  • Ensure all back office activities adhere to company policies, procedures, and regulatory requirements. Implement quality control measures to maintain high standards of accuracy and compliance.
  • Address and resolve any escalated servicing issues promptly and professionally. Ensure the team provides excellent support to internal and external customers
  • Lead and participate in back office projects, ensuring timely and successful completion. Coordinate with other departments to align project goals and deliverable
  • Prepare regular reports on team performance, operational metrics, and project progress. Analyze data to identify trends and make informed decisions.
  • Accountable for preparation, production, delivery of presentations to leadership and stakeholders globally
  • Demonstrate business and operations knowledge to attract potential opportunities

· Drive and support TLS business initiatives

· Open to work in 24*7 environment

• The incumbent should be graduate or equivalent with 6 years of post-qualification experience.
• Understanding of travel world, rate parity and transaction Lifecyle will be an added advantage
• Should not be on any form of counseling or action plan
• Good Knowledge of American Express and TCE processes and systems is desirable
• Strong interpersonal skills and the ability to influence at all levels
• Excellent communication skills
• Sound planning and organizing skills
• Must possess problem solving and planning skills to facilitate and focus on continuous improvement
• Self-starter with ability to execute with minimal direction and strong attention to detail
• Ability to work in a team environment fostering teamwork and driving collective performance
• Colleagues with people leading experience or at people leader profile can also apply