Team Manager Customer Service

Team Manager Customer Service Thrive at Dustin: IT innovation, growth, and a dynamic team of over 2000 colleagues. Ready to make an impact? We usually respond within a week Ready to take the next step in your leadership career? Join an international organization where you'll lead and develop a high-performing Customer Operations team, collaborate with colleagues across the Nordics, and play a key role in delivering exceptional customer experiences while driving continuous improvement and operational excellence. This is what makes the position as Team Manager Customer Service unique Work in a truly international environment, partnering with managers across the Nordics to drive customer success excellence on a regional scale. Play a key role in elevating the customer experience by helping shape and advance Collaborate with diverse teams across borders, gaining broad exposure and influence within a global organization. My name is Sabina Wallenborg. I am the VP Customer Operations. As a leader, I am authentic, empowering, and curious. I believe the best results come from creating a supportive and collaborative environment where people feel trusted, valued, and encouraged to grow. I am passionate about helping people develop their strengths, succeed together as a team, and make a meaningful impact for our customers. My goal is to foster a culture where collaboration, learning, and continuous improvement enable everyone to do their best work and thrive. Your role & influence as Team Manager Customer Service Responsibility : You will be given responsibility for leading and developing a high-performing Customer Operations team across the Netherlands and Belgium, ensuring excellent customer care, operational performance, continuous improvement, and strong collaboration across the business. Collaboration : Together with your team, you take care of delivering the best possible experience for our customers, collaborating closely not only with your immediate team members, but also with the Sales, Procurement, and other internal teams to drive service excellence, performance, and continuous improvement. Core activities: Set clear goals and expectations for the team, aligning individual objectives with departmental targets and supporting employees through regular coaching and feedback. Monitor and drive team performance using data and insights, ensuring operational targets, customer satisfaction, and service quality standards are consistently met. Identify and implement continuous improvement opportunities, optimizing processes and developing team capabilities to enhance overall operational effectiveness. Benefits of joining Dustin We believe there's more to Dustin than just the benefits listed here. You'll fully understand this once you're with us. Curious? Our Life at Dustin page has you covered. For this role specific you can expect: You will receive €0.26 per kilometer travel allowance or a complete public transport compensation. Home working allowance of €2,45 per work-at-home day, paid monthly You can find more of our benefits below in the vacancy. This is what we imagine you bring We envision you as a curious and driven individual who thrives in a customer-focused environment and enjoys leading, developing, and motivating teams to achieve outstanding results together. Additionally, it's important that: You have experience in customer service, customer contact, and leading teams in an operational environment; You have excellent team-building and decision-making abilities, with a proven ability to create an inclusive and positive team culture; You have strong communication skills in English and can effectively collaborate with stakeholders across different teams and countries; Experience working with performance metrics, KPIs, and data-driven decision making. Strong analytical and numerical skills; Proficiency with Microsoft Office applications, particularly Excel and reporting tools. What can you expect next? To ensure a fair recruitment process free from unconscious bias, we handle your application anonymously and do not accept cover letters. Please refrain from sending one, so that the selection is based solely on professional competencies. We expect the following steps in the recruitment process: Telephone screening with TA Recruiter, Sander Dirks 1st interview with VP Customer Operations, Sabina Wallenborg and with Head of Backoffice, Robin van Wissen. Assessment (Personality- and cognitive thinking test) 2nd interview with HR 3rd interview with COO, Cecilia Ridal. Background check For questions about the position, please contact the recruiter Sander Dirks via e-mail . Please Note; during the period of the 16th of July and the 2nd of August, Sander Dirks will not be able to review your application. Department Customer Support Role Customer Service Locations Nijmegen Remote status Hybrid Required working hours 40 Required language(s) Dutch , English Need more reasons to become a Dustineer? Collective health insurance The option for a low-cost group health insurance plan Home office and compensation An extensive home office furnished by Dustin. For each day you work from home, you will be paid: €2.45, provided for roles where applicable. 27 vacation days Based on a 40-hour working week Dustin Academy A dedicated focus on your personal growth through individual development plans Pension We provide a pension scheme at Zwitserleven with a premium rate of 13% for all ages. We pay 9% and your contribution is 4%. This is what makes Dustin special As you grow, we grow. Your development is crucial to us. We encourage everyone to stay curious and keep learning. That's why we have our own Dustin Academy, which supports your continuous growth. Be part of an exciting journey. With teams in the Netherlands, Sweden, Denmark, Norway, Finland and Belgium, we are a leading online IT partner in the Nordics and the Benelux, constantly striving to become one of Europe's top IT partners. Make an impact that matters. We prioritise sustainability every day with ambitious goals to reduce climate impact, increase circularity and promote social equality. Diversity and inclusion are an integral part of our strength. Together we win as a team. We embrace a supportive culture, encourage a sustainable work-life and support healthy lifestyles. We offer flexibility, allowing a mix of digital and office work tailored to your role and providing the best conditions for a balanced daily life. Dustineers Titus Hessel Welin Manager Talent Acquisition Daniël Sünnen Credit Controller Large Enterprise Elza van Grootel-Coenraats Talent Acquisition Partner Gregory Williams Teammanager Sales Sander Dirks Talent Acquisition Partner Ida Wannebro Talent Acquisition Partner Luma Stark Talent Acquisition Partner Mark Kooijman Team Manager Projects More people About Dustin Dustin is a leading online based IT partner in the Nordics and the Benelux. We help our customers to stay in the forefront by providing them with the right IT solution for their needs. We offer approximately 280,000 products with related services to companies, the public sector and private individuals. Sales for the financial year 2023/24 amounted to approximately SEK 21.5 billion and more than 90 per cent of the revenues came from the corporate market. Dustin has approximately 2,000 employees and has been listed on Nasdaq Stockholm since 2015 with headquarters in Nacka Strand just outside central Stockholm.