Team Manager with German&English

Req ID#: 144842 Location: Category: Operations Custom Field 4: Kallidus Required Language German, English Employment Type Full time Contract Type Permanent Description Are you a results-driven leader with strong coaching skills and a passion for team development? Do you want to be part of a dynamic support team? If so, you might be our next Team Manager – German & English . Your profile: German – Advanced level C1 English – Medium level B2 Completed higher education (college degree or equivalent) is required Previous experience in a leadership role (Team Leader / Team Manager) within a customer support or BPO environment Strong coaching and people management skills Ability to analyze performance data and drive KPI improvement Experience working in a structured, target-driven environment Flexibility to work in a rotational schedule, Monday–Sunday Conditions for internal candidates: No written warnings in the past 6 months or ongoing disciplinary process Your future role: Lead, coach, and develop a team of Customer Support Representatives Monitor team performance against KPIs (quality, productivity, CSAT, attendance, etc.) Conduct regular 1:1 meetings, performance reviews, and coaching sessions Identify development needs and collaborate with Quality and Training teams Drive engagement initiatives and contribute to a positive team culture Manage attendance, attrition, and workforce planning in collaboration with relevant departments Ensure compliance with company policies, procedures, and client requirements Handle escalations and support resolution of complex cases Analyze reports and implement action plans to improve operational results Participate in calibration sessions and operational meetings Support onboarding and nesting phases for new team members Act as the main point of contact between the team and upper management You will be responsible for ensuring consistent service delivery across voice, email, chat, messaging, and back-office activities, while maintaining a strong focus on quality and customer satisfaction. Benefits: Competitive salary Monthly performance bonus 35 RON meal tickets A well-defined career path with many opportunities to grow in different directions At Foundever®, we make things simple. Our mission is to be the solutions and the team behind the best experiences for the world’s leading brands — wherever and whenever needed. We believe that small moments can have a big impact on our work experiences, customers, and teams. By creating positive moments for each other, we make a difference and continuously improve our associate experience. Let’s create best moments together. Job Segment: BPO, Manager, Operations, Customer Service, Management