Team Member Experience Intern

At Surf Air Mobility, we're transforming air mobility. As innovators in aviation, we are at the forefront of creating a more efficient and accessible flying experience. With our commitment to a guest-first approach, advanced software solutions, and electrification, we’re pioneering new ways for people to travel, making flying not only faster but more enjoyable. Our passionate team thrives in a collaborative environment where innovation and hard work go hand in hand. Help us shape the future of aviation while working with cutting-edge technologies that are transforming our passengers' lives.

JOB DESCRIPTION: TEAM MEMBER EXPERIENCE INTERN

FLSA STATUS: NON-EXEMPT

REPORTS TO: VP PEOPLE

WORK STATUS: PART TIME (TEMPORARY/OPEN-ENDED); 15-35 HOURS PER WEEK

LOCATION: ADDISON, TX

Role Overview

We’re looking for a motivated, detail-oriented graduate intern to support key initiatives focused on team member experience, internal brand engagement, and guest touchpoints. This role is perfect for a student who thrives in a fast-paced environment and is passionate about the intersection of organizational culture, communication, and the team member journey.

Why Surf Air Mobility for Graduate Students?

At Surf Air Mobility, our unique graduate and doctoral internship offers a leadership role in the intersection of aviation and technology, driving a "green-tech" revolution through aircraft electrification and advanced software. Interns apply advanced academic insights to real-world challenges in organizational culture and brand experience. This position offers unmatched access to senior leadership, allowing direct influence on high-level strategy. With a flexible, open-ended timeline accommodating academic schedules, you will drive projects from research to implementation, building a portfolio with strategic ROI.

What You’ll Do

• Strategic Project Leadership: Lead key Brand and Experience workstreams, ensuring seamless alignment with Surf Air Mobility’s guest-centric mission and broader organizational goals.

• Holistic Experience Design (EX/CX/UX): Collaborate across departments to evaluate and refine touchpoints along the Employee Experience journey, driving systemic enhancements.

• Internal Branding & Engagement: Drive company-wide culture initiatives by creating and deploying internal communications, branded assets, and environmental touchpoints.

• Operational Excellence & Coordination: Oversee complex administrative and operational workflows related to guest experience, including managing airport lounge renovation projects and stakeholder alignment.

• Culture & Values Integration: Translate the organization's "Ground Rules" into engaging cultural programming that embeds core values into daily operations.

• Candidate & Onboarding Experience Enhancement: Refine onboarding and offboarding procedures, create behavioral interview guides, establish a new hire buddy program, update job postings to align with employer brand, and author an engaging new-employee onboarding guide.

• Learning & Talent Development: Evaluate and recommend level-specific performance review training paths and leadership development programs within the internal LMS.

• Market Benchmarking & Research: Perform industry research on best practices across internal branding, communications, and electric aviation travel trends to inform data-driven strategy recommendations.

What We’re Looking For

• Educational Background: Currently enrolled in or a recent graduate of a program in Human Resources, Organizational Psychology, Organizational Development, Business Administration, Marketing, Communications, or a related field.

• Holistic Systems Perspective: Ability to evaluate initiatives comprehensively, recognizing how Internal Branding and Employee Experience (EX) influence overall Customer Experience (CX) and key strategic goals.

• Project & Initiative Leadership: Demonstrated record of guiding complex, multi-stage projects end-to-end with strong organizational rigor and meticulous attention to detail.

• Strategic & Clear Communication: Strong written and verbal communication abilities, proficient at translating complex concepts into compelling messaging for varied internal and external audiences.

• Technical Proficiency: Skilled in Google Workspace (such as Sheets, Slides, Drive).

• Digital & Visual Tools: Comfortable using modern collaboration tools (such as Slack or Asana) with a preference for experience using creative platforms (such as Canva or Adobe Creative Suite).

• Research & Analytical Insight: Capability to conduct independent market research, summarize industry trends, and present data-driven solutions to enhance workplace culture and brand identity.

• Passion for Culture & Engagement: Creative mindset focused on talent growth, culture enhancement, HR strategy, and designing meaningful team member experiences.

• Proactive & Adaptable Work Ethic: Self-motivated, diligent, and agile team player who thrives both independently and collaboratively within a fast-moving aviation technology environment.

What You’ll Gain

At Surf Air Mobility, we aren't just looking for extra hands; we are looking for a partner in shaping the future of regional aviation. This role offers a unique professional laboratory to gain experience in:

• Strategic Exposure: Engage in high-impact, cross-functional projects bridging EX/CX/UX

• Culture Design: Gain hands-on experience in internal branding and organizational culture during a period of rapid innovation.

• Executive Mentorship: Work directly with leaders at the forefront of aviation electrification and software design.

• Professional Portfolio: Opportunities to lead projects from ideation to implementation in a fast-paced aviation environment.

Duration & Commitment

• Dates: October 2026 through December 2026

• Timeline: This is an open-ended internship through December 2026, intended to provide long-term project ownership and professional development

• Hours: 15-35 hours per week. We offer a flexible schedule designed to accommodate course loads and academic commitments

Benefits and Work Environment

• Salary: $17.00 per hour (hours per week 15 - 35 hours per week)

• Hybrid Model: Combination of in-office and remote work, as approved by leadership

• On-site Perks: Access to our on-site state-of-the-art gym with pickleball courts, on-site cafe/coffee shop, and free parking

• Location: Walking distance to dozens of restaurants and shops in the Addison area.

Surf Air Mobility participates in E-Verify.

Surf Air Mobility is an EEO/AAP employer and as such all qualified applications will receive consideration for employment without regard to their protected veteran status, race, color, religion, sex, sexual orientation, gender identity, or national origin - and will not be discriminated against on the basis of gender, race, or disability. At Surf Air Mobility, we are committed to building a more inclusive ecosystem that integrates women, people of color, and other underrepresented groups into the cleantech sector and aerospace industry. We strongly encourage applications from qualified applicants and members of underrepresented groups. Surf Air Mobility is an Equal Opportunity Employer; employment with Surf Air Mobility is governed based on merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

on, gender identity, marital status, mental or physical disability or any other legally protected status.