Work closely with business stakeholders to understand business needs, customer pain points, opportunities, and expected outcomes.
Translate business requirements into product requirements, features, user stories, and acceptance criteria.
Own, maintain, and prioritize the product backlog based on business value, customer impact, dependencies, and technical feasibility.
Define and communicate product objectives, scope, and expected outcomes.
Support the development of product roadmaps and release planning.
Act as the key liaison between Business, Digital, and Technology teams, ensuring effective communication and alignment.
Collaborate with solution architects, developers, and integration teams to validate technical approaches and solutions.
Identify dependencies across existing platforms, APIs, backend systems, and third-party solutions.
Participate in initiatives related to digital channels such as web portals, mobile applications, self-service platforms, e-commerce, and omnichannel customer experiences.
Work closely with UX/UI teams to ensure alignment between customer experience, business objectives, and technical implementation.
Actively participate in Agile/Scrum ceremonies, including sprint planning, backlog refinement, reviews, and retrospectives.
Define acceptance criteria and validate delivered functionality.
Support User Acceptance Testing (UAT) activities and coordinate business validation processes.
Facilitate workshops, requirement discovery sessions, and stakeholder discussions.
Identify, manage, and mitigate risks, dependencies, blockers, and conflicts impacting project delivery.
Requirements
- Minimum of 4 years of experience in Product Ownership, Business Analysis, Product Management, IT Consulting, or similar roles.
- Experience working as a Product Owner, Technical Product Owner, Business Analyst, or a business-technology interface role.
- Experience delivering and evolving digital products or customer-facing technology solutions.
- Strong experience gathering, analyzing, and translating business needs into functional and product requirements.
- Experience managing:
- Product Backlogs
- Epics and Features
- User Stories
- Acceptance Criteria
- Functional and Business Requirements
- Experience working within Agile/Scrum environments.
- Direct interaction with business stakeholders and technical teams.
- Hands-on experience with Jira, Confluence, Azure DevOps, or similar tools.
- Web and Mobile Applications.
- APIs and System Integrations.
- REST and JSON.
- Frontend and Backend Architecture Fundamentals.
- Microservices Architecture.
- Authentication and Authorization Concepts.
- Cloud Computing and Modern Digital Architectures.
- Software Development Lifecycle (SDLC).
- Testing, UAT, and Release Management Processes.
- Previous Telecommunications industry experience.
- Knowledge of BSS/OSS ecosystems.
- Experience with CRM, Billing, Order Management, and Customer Management Platforms.
- Participation in Digital Transformation programs.
- Understanding of telecom customer journeys.
- Experience working with distributed teams across LATAM, North America, or Europe.
- Knowledge of UX/UI and Customer Journey Mapping methodologies.
- Experience with Digital Analytics and KPI tracking.
- Product Owner, Scrum, Agile, or SAFe certifications.
- Advanced to Fluent English (C1/C2).
- Ability to actively participate in and facilitate meetings conducted entirely in English.
- Experience writing user stories, functional documentation, business requirements, and professional communications in English.
- Comfortable collaborating daily with international teams and stakeholders.
Benefits
Comprehensive health and life insurance coverage.
"Your World, Your Office" benefit: work remotely from anywhere you choose up to three times per year.
Vacation bonus.
Paid day off on your birthday.
Childbirth bonus.
Christmas gift card.
Bicycle parking facilities.
Flexible work arrangements in accordance with company policies and statutory leave entitlements.
Casual dress code.
Company-sponsored and WeWork social and celebration events.
Complimentary healthy snacks in the office.
English language learning scholarships.
Access to Udemy training and professional development courses.
Exclusive discounts with partner merchants.
Additional discounts and financial benefits through Caja Los Andes Compensation Fund.
Occupational Health and Safety coverage through IST (Occupational Safety Institute).