Tech Support Engineer (Night Shift)

Tech Support Engineer (Night Shift) Apply SPH Engineering builds professional drone solutions used in 150+ countries. Our Integrated Solutions team designs and delivers advanced UAV payload integrations for geophysical, hydrographic, industrial, and surveying applications, combining cutting-edge hardware with reliable engineering. We are seeking an energetic and experienced Tech Support Engineer to join our Engineering team, focusing on client assistance. Responsibilities Provide technical support for SPH Engineering products via Jira Service Desk, email, and phone. Act as a link between customers and the technical team, ensuring clear communication and timely issue resolution. Continuously improve the support experience for SPH software users. Contribute user stories, insights, and ideas to the marketing team (articles, FAQs, how-to content, videos, etc.). Create, update, and refine training materials, user manuals, and other technical documentation. Requirements If your skills don't fully match the requirements but you're eager to grow in our field, we would be happy to meet you and learn more about your experience! Availability to work evening shifts from 18:00 to 00:00 (Riga time) UAV flight principles and basic drone operations Mission planning concepts (flight patterns, waypoints, coverage) GNSS/GPS basics and navigation fundamentals. Technical troubleshooting methodology. Log file analysis and diagnostic tools. Experience with Windows and Linux operating systems. Strong English communication skills (written and verbal) as we are an international company. Customer support experience. Ability to explain technical concepts clearly to non-technical users. Nice-To-Have Knowledge of geophysical survey methods (GPR, magnetometry, bathymetry,gravimetry). GIS fundamentals (projections, coordinate systems, datum transformations). Familiarity with geospatial data formats (KML, shapefiles, GeoTIFF). Basics of photogrammetry or remote sensing. Background in geography, geology, or surveying. UAV pilot certification. Experience with professional survey equipment. We Offer Excellent opportunities for professional and career growth. Work in an international company within a high-tech, rapidly growing industry. Flexible hybrid work model; office located in a scenic area near the forest in Baloži. Supportive and collaborative team. Health insurance package. Free parking at the office. Department Engineering Locations Latvia Remote status Hybrid About SPH Engineering SPH Engineering is an expert in drone technology development , providing UAV software solutions, integration services, and custom development to advance drone applications for surveying , data collection and processing , and entertainment . Founded in 2013 in Latvia (EU), SPH Engineering has a global customer and partner network in over 150 countries.