Tech Support Representative I

Imagine yourself… Growing your expertise and expandin g your ski llset with every project. Owning your ambition and fueling your career growth. Thriving in a supportive team environment that inspires you to strive for excellence . It’s possible with a role at McCrometer ( www.mccrometer.com ) . McCrometer , a Veralto company, is a global leader in flow instrumentation. W e design, develop, and manufacture world-class flow measurement equipment, for far-reaching impact : Our products are used in the oil and gas industry, agriculture and irrigation, water and wastewater systems management, and industrial processes. Behind McCrometer’s innovations is a top-notch team with deep expertise in flow physics and real-world operating dynamics. When you join our team and the broader Veralto network, you’ll work with products at the forefront of flow technologies that make an everyday impact on resources we all rely on —and al ong the way, you’ll make a powerful invest ment in your growth through challenging, meaningful work and dedicated opportunities for career development. We offer: Professional onboarding and training options Powerful team looking forward to working with you Career coaching and development opportunities Health benefits 401(k) Reporting to the Technical Service and Repair Manager , the Tech Support Representative I is responsible for providing technical support via phone or email to internal OpCo functions (engineers, technicians, and product support personnel) by diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Repairs and/or updates products at the office site (not field). Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. Highest level of problem escalation. May be responsible for developing and conducting technical training for product lines. Normally degreed engineers or scientists. May be referred to as "bench technicians". This position is part of the Technical Customer Support department located in Hemet, CA and will be hybrid. In this role, a typical day will look like: Provides technical assistance/trouble shooting on operation and applications for McCrometer and Water Specialties Prop meters, UltraMag , McMag2000, McMag3000, FPI and SPI, and McConnect and Telemetry products offered by McCrometer. Verifies application of technology to customer requirements or requests. Communicates with customers to ensure accuracy of specifications for RFQ and address any information gaps, application recommendations and or other requirements. Uses computer software diagnostics, diagrams, schematics, logic diagrams and flowcharts, electronics theory, and complex electronic test equipment to test, identify problems and isolate defective electronic components in customer systems or equipment at remote locations. Resolves unusual or non-routine customer inquiries including providing technical advice on product applications, service, or other customer issues. Responds to requests for emergency repairs and repairs of troublesome equipment at off-site locations. Provides product or service information to customers including recommendations for corrective action and services to resolve customer complaints and product service issues. Responds to customer inquiries via phone and email in a timely manner . Assists in warranty determination and disposition of returned product. Maintains goodwill of customer during installation period and promotes sale of company products or equipment to existing and potential customers. Must always present a pleasant and professional demeanor when working with customers. The essential requirements of the job include : Education: AA degree or higher preferred Professional or Educational background in Electrical or Mechanical fields (required) 3 years minimum work-related experience. Proficiency with PC, Microsoft Office Suite required . McCrometer is proud to part of the Water Quality segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto’s vibrant global network of 1 7 ,000 associates, you join a unique culture and work environment where purpose meets possibility : where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we’re Safeguarding the World’s Most Vital Resources™—and building rewarding careers along the way. US ONLY : The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate’s position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. The compensation range for this role is $23.00 - $25.00 USD per hour. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. US residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes. The EEO posters are available here . We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@veralto.com to request accommodation. Unsolicited Assistance We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies , in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.