Technical Account Manager- APAC

Description Island is the ideal environment for enterprise work, where security is everywhere without ever getting in the way. The Island Enterprise Platform unifies AI enablement, network access, data protection, identity, and endpoint control into one coherent workspace—so organizations get universal visibility and control, and users get a fast, fluid, beautifully simple experience. It's not just a better way to secure work. It's a better way to work. Backed by investors like Coatue Management, Insight Partners, and Sequoia Capital, and trusted by some of the largest, most respected enterprises on the planet, Island is redefining what the modern workplace can be. Come join us in building something that's already changing how the world works. We’re looking for a passionate, detail-oriented, and relationship-driven Technical Account Manager (TAM) to be a key strategic partner for our customers in the APAC region- based in Sydney or Melbourne. This role is all about building trusted relationships, delivering expert guidance, and ensuring our customers are getting maximum value from Island. If you thrive at the intersection of technology and people — and love translating complex features into real-world value — we want to talk to you. What You’ll Do Be the Trusted Advisor - You’ll serve as the technical point of contact for a portfolio of Island customers, guiding them through every stage of their journey — from onboarding to operational maturity. Support & Troubleshooting - Proactively manage and assist with support cases, feature requests, and escalations. You’ll open, monitor, and drive resolution, keeping customers in the loop every step of the way. Enablement & Training - Train customer teams on how to deploy, manage, and operationalize Island using best practices that ensure long-term success. Configuration & Optimization - Help customers get the most out of Island by tailoring configuration guidance to their unique environment, aligned with security, performance, and usability goals. Feature & Release Guidance - Keep your customers informed of upcoming releases and new capabilities — and show them exactly how new features can benefit their teams. Collaborate Across Teams - Partner with Product, Engineering, Support, and Customer Success to deliver a unified customer experience and provide feedback that influences the roadmap. What You Bring 5+ years in a technical account management, solutions engineering, or post-sales technical role in software or cybersecurity. Strong technical foundation and experience supporting enterprise IT products, ideally SaaS or security platforms. Experience handling customer escalations, support tickets, and technical project management. Excellent communication skills — able to clearly articulate complex ideas to technical and non-technical audiences. Comfortable with tools like Salesforce, Jira, Confluence, and remote collaboration platforms. Bachelor’s degree in a technical discipline or equivalent experience preferred.