Technical Account Manager - Post Sales

About Escape Escape helps enterprises find and fix vulnerabilities at a scale and cost that manual security testing can't match. We do it by deploying cost-efficient AI agents that discover, test and remediate vulnerabilities across enterprise environments. With teams across New York, San Diego, Paris, and Amsterdam, we already won 100+ customers and raised $26M in funding from top investors including Balderton Capital, Uncorrelated Ventures and YCombinator. Job description: As a Technical Account Manager, once a customer signs with Escape, you become their primary point of contact and trusted partner, owning the relationship and ensuring long-term success with the platform. You work closely with Sales Engineers during handover, and with Product & Engineering throughout the customer lifecycle. If you have a strong technical background and a passion for building lasting customer relationships , this role is for you. You ensure that customers: Own the post-POC journey - guide deployment, configuration, and integrations to ensure smooth adoption. Adopt Escape deeply - embed the platform across security, engineering, and product teams. Apply Python scripting and automation to optimize workflows and solve challenges. Succeed long-term - build trusted relationships that drive renewals, expansion, and advocacy. To understand your role better at Escape: Lead post-sales onboarding & rollout: Take over after POCs, guiding customers through production deployment, configuration, and integration, including automation with Python scripting as needed. Own the long-term customer relationship: Be the trusted technical partner for security, engineering, and product teams. Manage renewals and expansions in collaboration with Sales. Drive adoption & value realization: Monitor usage, adoption, and security impact; proactively identify risks, opportunities, and expansion paths. Be the post-sales technical expert: Answer technical questions, troubleshoot issues, coordinate with Engineering on escalations, and ensure smooth production operations. Provide technical guidance and automation support: Assist customers with integrations, scripting, and automation to help them maximize value from Escape. Troubleshoot issues, best practices and coordinate with Engineering as needed. Feed the product loop: Collect structured feedback, identify friction points, and work with Product & Engineering to influence the roadmap. Why Escape? You own the post-sales moment where Escape becomes mission-critical for our customers Hands-on technical work with Python and integrations, making a real security impact Influence both retention and the product roadmap Collaborate with a world-class technical team solving meaningful cybersecurity problems Fast-growing startup, top-tier investors, and strong growth potential Qualifications: Proven Professional: You have 3+ years of experience in a deep tech environment. 1-2 years of consulting experience is a plus. Technical Background: You have a strong understanding of software and SaaS products and can troubleshoot and resolve technical issues. Experience in Python required, back-end engineering preferred. Customer-Oriented: Passionate about helping clients succeed, with excellent communication skills and a knack for building strong relationships. Proactive Problem-Solver: Able to quickly identify issues and work through solutions independently or with the support of the engineering team. Team Player: Collaborates well with other teams, including engineering, product, and sales, to deliver the best possible outcomes for clients. Able to travel on-site: You enjoy visiting customers at conferences and their offices, hosting workshops, and running POCs for their team on-site. Excellent written and verbal communication abilities. Startup Enthusiast: You are genuinely excited to join a rapidly growing deep tech startup, eager to make a significant impact, and motivated by the opportunity to shape the future of AI-driven cybersecurity. Our Interview Process: Initial screen with People & Operations Manager (30 min) Technical Challenge Meeting with our Sales Engineer (60 min) Executive/founder interview (45 min) References + offer