Technical Analyst

About Manion

At Manion, we believe people thrive when they are supported at work, at home, and in their communities. That is why we have built a workplace rooted in trust, collaboration, and care, where your contributions truly make a difference in the lives of Canadians. As a privately owned Canadian firm with over 50 years of experience in third-party benefits administration, payments, and consulting, we are proud to lead with purpose and impact.

Here, you will join a close-knit, inclusive team that values genuine connection, mutual respect, and shared success. Whether you work in-office or from home, you are trusted to do your best work, supported by flexible schedules, comprehensive benefits, and a culture that understands life outside of work matters too.

At Manion, we do not just offer a job, we offer a meaningful career with a company that puts its people first. We care. You benefit.

Your Role at Manion

As a Technical Systems Analyst at Manion, you will report to the Director of Information Systems and work across business and technical teams to solve complex system problems, support critical implementations and system changes, and provide guidance on system functionality and solution design.

You will play an important role in connecting business requirements with technical delivery. This includes analyzing data and system behaviour, working with development teams, supporting testing and implementation, and helping stakeholders make informed decisions about changes to our core business systems.

For this position, we are specifically looking for someone who is comfortable taking ownership, leading discussions, presenting recommendations to stakeholders, and becoming actively involved in maintaining, supporting, and enhancing our core business systems.

The role is based out of our Etobicoke, ON office and can be either hybrid or remote, depending on your physical location. You may be required to come into the office from time to time, which may require travel if you are a remote employee.

What You Will Do

• Analyze system data, business processes, and application behaviour to identify issues, evaluate options, and recommend appropriate solutions.
• Develop and execute Oracle SQL queries and data modifications to support troubleshooting, implementations, operational requirements, and system changes.
• Investigate and troubleshoot complex application issues, working across business processes, data, system configuration, and application functionality to determine root cause and resolution.
• Review and analyze application code, database logic, interfaces, and system behaviour to support issue resolution, requirements analysis, and solution design.
• Gather, analyze, and document business and technical requirements, translating business needs into clear and actionable system requirements.
• Work with external development teams to clarify requirements, review proposed solutions, troubleshoot issues, and support successful delivery of system changes.
• Facilitate meetings and working sessions with business, technical, and project stakeholders to drive decisions, resolve issues, and maintain progress.
• Provide technical guidance to business teams and stakeholders regarding system functionality, capabilities, limitations, and potential solutions.
• Participate in strategic and cross-functional projects requiring systems expertise, business analysis, technical problem solving, or implementation support.
• Support Security and Privacy incident investigations by assisting with system analysis, data investigation, impact assessment, and remediation activities.
• Manage assigned work, priorities, dependencies, risks, and status reporting across multiple concurrent initiatives.
• Support other ad hoc project work as assigned.

What You Bring to the Team

• University degree or college diploma in an IT program or related field
• Minimum 5 years of development experience, including Oracle SQL Developer experience (required). Experience in Java, Angular, and/or API development is considered an asset.
• Experience working directly with software development teams and technical stakeholders (required)
• Minimum 2 years of Business Analysis experience
• Experience in project coordination or management in an IT environment is considered an asset
• Experience in a group benefits or insurance environment is considered an asset

Critical Competencies

You will succeed in this role if you are:

• An Effective Communicator: Communicates clearly, in a positive and respectful manner, and builds relationships through tact and diplomacy, even in difficult situations.
• Client Centric: Prioritizes and takes action based on the needs of internal and external clients, with a positive, can-do attitude and a drive to meet or exceed expectations.
• One Who Embraces Change: Thrives in a constantly changing environment by adjusting thinking and behaviour to be resilient, unafraid to challenge the status quo.
• A Team Player: Works with others to achieve individual, team, department, and organizational goals, valuing diverse perspectives.
• Organized: Invests time in upfront planning, focusing on key priorities and staying on track to meet deadlines.
• An Innovator: Thinks beyond the confines of tradition, seeking new and better ways of doing things.
• A Continuous Learner: Continuously seeks opportunities to learn and grow, taking ownership of career development.

Your Compensation

At the time of this posting, the estimated pay for this position is $80,000 to $100,000. Individual compensation within this range is determined by factors such as job-related skills, relevant experience, and education/training. This range reflects base pay and does not encompass the comprehensive total rewards and benefits that we proudly offer.

Why Join Manion?

At Manion, you are more than an employee. You are a valued member of a community that believes in support, respect, and meaningful connection. We put your well-being and growth front and centre:

• Beyond a competitive salary, you will enjoy generous paid time off, extended health and dental benefits, a Retirement Pension Plan (RPP), and flexible work options.
• You will also have access to wellness support, including comprehensive mental health resources, to help you take care of your well-being both in and out of the workplace.
• Most importantly, you will be part of a culture that supports your growth, where your contributions are recognized, your voice matters, and your success is celebrated.

Accommodation and Inclusion

Manion is committed to equity, diversity, and inclusion, and we encourage all qualified people to apply. If you need accommodation during any stage of the hiring process, please let us know. We are here to help.

If you are ready to do meaningful work and grow your career with Manion, we would love to hear from you. Click Apply to submit your application.