Technical Application Consultant (Chemical)

메틀러 토레도 회사소개

메틀러토레도는 전 세계 100 여개국에 실험실용 분석 장비에서부터 생산용 장비에 이르기까지 모든 정밀기기에 관련된 솔루션을 공급하고 있는 글로벌 기업으로, 실험실 분석 장비와 정밀 계량 관련 분야를 선도하는 세계적인 기업입니다. 메틀러토레도는 스위스 취리히에 본사를 두고 있으며 유럽 및 미국, 아시아 등 다양한 국가에서 높은 인지도를 갖고 있습니다. 메틀러토레도는 고객의 정확한 연구 및 생산 효율을 높이기 위해 지속적인 신기술 및 솔루션을 개발하고 있으며, 글로벌 기술지원 네트워크를 통해 신속한 어플리케이션 지원 및 전문기술 서비스를 제공하고 있습니다. 더불어, 지속 가능한 경영을 위하여 탄소 배출 저감 프로젝트인 Green MT를 통해 환경 보호에 대한 기업의 사회적 사명을 다하고 있습니다. 2020년부터 탄소 중립을 유지하고 있으며, 자재 소싱에서 제조, 고객의 제품 사용에 이르기까지 전체 Value Chain에서 절대 온실가스 배출량을 줄이는 데 중점을 두고 있습니다.

포지션 및 역할

• Learn and apply product application, segment specified knowledge and regulatory compliance standards. Make sure to be aligned with sales team to meet the sales target with proper attitude and responsibilities.
• Combine technical knowledge with sales mindset to articulate technology and product positioning to both the business and technical users and ensure complete customer satisfaction through all stages of the sales process
• Responds and resolves customer's technical and/or application questions
• Troubleshoots customer applications through our Marketing Organizations, OEM and end-user customers.
• Documents all customer contact and resolution of issues.
• Identifies and communicates process improvements, new products ideas, application aids, and other opportunities for Mettler-Toledo which may arise during communication with customers and Marketing Organizations.
• Provides training support for Marketing Organizations, OEM and end-user customers.
• Is a customer advocate for product reliability and process improvements.
• Initiates and assists Marketing with technical documentation.
• Identifies and drives change to processes to deliver customer benefit (internally and externally)
• Creates Applications Notes to document field issues and how to resolve them.

Key Responsibilities (1) Technical Advisory and Product Advocate

• To provide technical support that primarily related to PRO division’s products and solutions, consumables and related accessories
• Responsible for study, design and propose appropriate PRO products and solutions that suits customer's needs and budgetary requirements
• Responsible for project coordination, sourcing of supplier/instruments, design and execution of special projects.
• To organize, and conduct products training, seminar internally and externally.
• To carry out allocated work efficiently in terms of overall system's performance; instrument's operation; communication within instruments; etc.

Key Responsibilities (2) Service Standards and Customer Relationship Management

• Responsible for pre-sales ground-work in term to understand customer's actual needs and requirement.
• To support, assist and configure our brand's sensors, transmitters, housing and cables, consumables and ensure proper configuration in customer’s process environment.
• Conduct Negotiation to secure a win-win agreement with customers
• Determine improvements by analysing cost-benefit ratios of equipment, supplies, or service applications in customer environment; engineering or proposing changes in equipment, processes, or use of equipment or services
• Prepare cost estimates by studying blueprints, plans, and related customer documents
• Gain customer acceptance by explaining or demonstrating cost reductions and operational improvements
• Maintaining records of customer communication and sales activity in our CRM system
• Adhere to customer's site operating procedures / rules and health / safety / environment regulations.

Key Responsibilities (3) Training Support

• Creates Service Training material as required.
• Coordinates training equipment logistics to assure it is available for scheduled trainings.
• Assists with corporate trainings by conducting Service Trainings as required.
• Conducts webinars to demonstrate proper operation of Mettler Toledo PRO products.

자격 요건

• 화학반응 및 분석에 대한 지식
• Chemical/Petrochemical/Battery 산업군 공정 관련 3~7년 경력
• 고객 대응 및 Pre-sales 경험 보유
• Troubleshooting 경험
• 기술 교육/세미나 경험
• 영어 Reading & Writing 가능

근무 조건

• 근무지: 대전, 서울 (*후보자의 거주지에 따라 근무지 최종 확정 예정. 여수나 울산 등 장거리 출장이 있으며, 서울에서 장거리 출장 가능할 경우 서울에서 근무 가능)

고용조건

1. 시차 출퇴근제도, 재택근무 제도를 실시합니다. (*Internal Policy를 따르며, 담당 직무의 성격에 따라 부서장 책임 하에 조정 가능.)

2. 주 40시간 근무하고, 연차유급휴가는 근로기준법 기준에 따라 부여합니다.

3. 8호선 문정역에서 도보 3분 거리입니다. (지하 통로로 연결)

4. 자기계발비 지원(월 10만원 한도), 설/추석/근로자의 날 각 10만원 상품권 지급, 건강검진 연1회 실시(본인 외 동반 1인 포함)합니다.

공평한 고용기회

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy.