Technical Application Specialist

Future Opportunities – Join Our Talent Community! Are you a seasoned problem‑solver with strong technical expertise and a passion for helping customers succeed? We’re building a pipeline of experienced Technical Application Specialists to connect with talented professionals who may be a great fit for future openings on our team in Vernon, BC area. As our hiring needs evolve, we’re excited to stay connected with professionals who may be a great fit for upcoming opportunities. This posting offers a space for you to express interest and explore what this role could look like in the future. As a Technical Application Specialist, you will play a key role in diagnosing, troubleshooting, and resolving technical and application-related software issues for our LumberTrack/BisTrack ERP software, Android mobile apps, and Data Cubes. You will leverage your business application experience and SQL expertise to deliver exceptional support and training to our customers. What you will be doing: Monitor the support queue, investigate and document support cases, and gather information to resolve or escalate issues. Manage and follow up on assigned support cases, providing timely and professional updates to customers by phone and email. Escalate P1 and urgent issues to the Support Manager as needed. Provide functional application training to customers on Epicor products. Troubleshoot and recreate software issues reported by customers, logging tasks for software development as required. What you will likely bring: 3+ years of applicable experience and demonstrated success in a similar role. Post-secondary education in a related discipline or equivalent industry knowledge/experience. Experience with software business processes, such as inventory management, production processing, and purchasing management. Strong analytical, troubleshooting, and presentation skills. Excellent verbal and written communication skills in English, with a customer service focus. Proficiency with MS Office, Remote Desktop Connections, VPNs, and SQL (scripting, data fixing, stored procedures). Knowledge of Microsoft SQL, Crystal Reports, and/or SRS Reports. Ability to multi-task, manage time effectively, and work well under pressure, both independently and in a team setting. What could set you apart: Experience in an ERP software support environment with high call volumes and large numbers of clients and users. Data warehouse and Data Cube experience. Experience with a wide variety of technologies including Crystal Reports, Microsoft SQL and SRS Reports. Why Join the Pipeline? Joining this talent pool means: You’ll be among the first contacted when a Technical Application Specialist role opens. You’ll have an opportunity to connect with our recruiting team to learn more about upcoming needs across different product lines (e.g., LumberTrack , Eagle, BisTrack). We can explore potential alignment with specialized areas (SQL, ERP Applications, Network etc). #LI-MB1 #LI-HYBRID About Epicor At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain. We’re Proactive, Proud, Partners . Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs. Competitive Pay & Benefits Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being. Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally. Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development. Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership. Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect. Global Mobility: Comprehensive support for international relocations and permanent residency processes. Equal Opportunities and Accommodations Statement Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you— that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless. We are an equal-opportunity employer. Range: Minimum: 65,000 CAD Maximum: 104,000 CAD The salary range provided reflects the national average for this job title and does not represent compensation specific to Epicor Software Corporation. Actual compensation will vary based on experience, qualifications, and market factors relevant to the position. Recruiter: Mouy Bun