Technical Contact Centre Agent

Are you a tech enthusiast who loves solving problems and making people’s day? Are you fluent in Maltese and English, and eager to dive into a fast-paced, customer-focused environment? If that sounds like you, Melita wants you on our Tech Squad ! We're looking for Technical Contact Centre Agents to join our energetic team on a full-time basis. This is more than just answering calls, it's about becoming the go-to person for our customers' technical needs, guiding them with confidence and creativity. Key Responsibilities: Be the frontline tech hero : Resolve technical inquiries and sharing your tech wisdom; Simplify the complex : Dive into the digital world to process orders, handle account inquiries, and offer guidance to customers; Process with precision: Master the art of handling customer concerns with ease; Document like a pro: Keep detailed records of your tech support adventures; Hit your marks : Achieve and exceed tech-tastic performance metrics; Stay sharp : Keep up with the latest telecommunications trends. A passion for all things tech; Exceptional communication skills; Ability to translate tech jargon into plain Maltese and English; Comfortable with basic computer skills and navigating software tools; A knack for teamwork and the ability to work independently; A desire to embrace a fast-paced tech-savvy environment; Previous customer service experience is a plus, but enthusiasm is essential. What we promise: Competitive salary with additional bonuses based on departmental objectives; Hybrid work model to suit your lifestyle; Learning & Development programs to ensure continual growth; Growth opportunities and advance further in our one-of-a-kind, fun-fuelled company; A vibrant and energetic fun-fuelled work environment.