Technical Customer & Partner Success Manager (Vektor.io)

Technical Customer & Partner Success Manager (Vektor.io) Want to build international Customer Success for a growing infrastructure and construction SaaS company? Vektor.io is looking for a Technical Customer & Partner Success Manager to support our international customers and reseller partners and help build a scalable Customer Success model for global growth. Vektor.io is a growing SaaS company developing a browser-based platform for using project data in infrastructure and large-scale construction projects. Our platform brings BIM models, GIS and terrain data, point clouds, drone and photogrammetry data, drawings and other project information into one easy-to-use view. Customers use Vektor.io for activities such as comparing design and as-built data, measurements, quantity take-offs and sharing a common project overview across teams. This is not a traditional helpdesk or junior CSM role. It combines technical onboarding, customer and partner enablement, product understanding, documentation and commercial awareness. Why join Vektor.io? You will join us at a stage where we are building our international Customer Success model and expanding our reseller network. You will have a genuine opportunity to shape how we support customers and partners and how these practices scale across new markets. We offer: a key role in building Vektor.io’s international growth the opportunity to influence the customer journey, partner model and product development international customers, partners and projects a hands-on role where you can both do the work and build scalable ways of working a practical, fast-moving team with quick decision-making a flexible hybrid working model, with offices in Helsinki on Bulevardi and in Tampere at Technopolis Asemakeskus a competitive fixed monthly salary For employees based in Finland, we offer ePassi lunch and culture benefits, a phone benefit, If health insurance and childcare support for a sick child What will you do? You will support the success of international customers and reseller partners in close collaboration with sales, product and technical experts. Your responsibilities will include: onboarding and training new customers and reseller partners helping customers use BIM, GIS, point cloud, drone, design and as-built data with Vektor.io understanding customer use cases and workflows and solving more complex data, workflow and product-related questions supporting demos, pilots and POCs together with sales tracking adoption, customer satisfaction and customer health, and identifying expansion opportunities developing partners’ technical and commercial capabilities so they can operate more independently in their own markets developing the support portal, user guides, training materials, videos and release note content bringing customer and partner feedback and market signals back to the product team turning recurring needs into scalable processes, materials and self-service content The role is highly hands-on, especially in the beginning, while also being strategically important to Vektor.io’s international growth. What are we looking for? Strong industry and technical understanding is essential in this role. We expect a strong background in one or more of the following areas: infrastructure or construction and digital construction workflows BIM and GIS environments, point clouds, drone and reality capture data, surveying or geospatial technical B2B SaaS customer success, onboarding, solution consulting, technical sales support or a similar technical customer-facing role The strongest fit is someone who combines construction or infrastructure domain expertise with experience in a technical customer-facing role. In addition, we expect: excellent English skills the ability to train customers and partners clearly and effectively the ability to work between technical and commercial stakeholders the ability to build processes, materials and operating models in an environment where everything is not yet fully defined willingness to work internationally and travel occasionally We especially value experience with international infrastructure or construction projects, reseller or channel partner support, enterprise customers, and creating training or support content. Additional language skills are a significant advantage, particularly French, German, Spanish, Swedish, Norwegian or another European language. Location & recruitment process English is our working language. The role is primarily based in Finland, but for the right person we can also consider another location in Europe. The process starts with an initial conversation with our recruitment partner, followed by discussions with Vektor.io’s Chief Commercial Officer and relevant team members. These discussions focus on role fit, technical understanding, and practical customer and partner scenarios. Final-stage candidates will be asked to complete a short practical assignment, and references will be checked before the final decision. We review applications throughout the application period and aim to keep the process clear and efficient. Interested? For questions about the role or recruitment process, please contact our recruitment partner Mirka Saarinen at mirka@findersseekers.io . For role-specific questions, you can also contact Vektor.io’s Chief Commercial Officer Teemu Nivell at teemu.nivell@vektor.io , or give him a call on +358 400 925 660 between 28-30.9 at 8-10.00 or 16-17.00 EEST. Applications are open until Friday, 9 October 2026. We will interview candidates during the application period, so we encourage you to apply as soon as possible. Location Helsinki Remote status Hybrid Applicant tracking system by Teamtailor