Technical Customer Support

Customer Support Specialist Location - São Paulo - SP Why You Should Join Fluke Reliability? At Fluke Reliability, we help organizations around the world maintain critical assets and operate more efficiently through industry‑leading reliability software. As a Customer Support Specialist, you’ll be joining a growing, collaborative team at an early stage—one that values learning, internal mobility, and continuous improvement. This role offers a strong foundation for career growth, with opportunities to advance into Account Management, Professional Services, Sales, or other Support roles. If you enjoy solving problems, helping people succeed with technology, and learning how software makes a real-world impact across industries, this is a great place to grow your career. What You’ll Do? Provide front-line support for Fluke Reliability software products in a Microsoft and web-based environment Assist customers, partners, and internal teams via phone, email, chat, and web meetings Diagnose, troubleshoot, and clearly explain solutions to technical issues using strong analytical and problem-solving skills Manage multiple tasks during customer interactions, including researching issues and accurately documenting cases Collaborate closely with teammates to deliver a consistent, high-quality customer experience View support challenges from the customer’s perspective and advocate for clear, effective solutions Contribute to the Fluke Reliability knowledge base by creating or improving product documentation Participate in software testing activities to help ensure new releases are ready for customers What You Bring? Must-Have Qualifications Ability to communicate technical information clearly, both verbally and in writing Strong problem-solving skills and attention to detail Comfort working in a fast-paced environment with changing priorities Ability to work independently while also collaborating effectively with a team Proficiency in English (spoken and written) Nice-to-Have Qualifications Bachelor’s degree (or equivalent practical experience) Customer service or technical support experience Basic database knowledge or experience working with software applications Mechanical aptitude or interest in industrial or technical environments Spanish language skills What You’ll Get? A supportive, team-oriented environment that values learning and growth Clear pathways for internal career advancement across multiple departments Hands-on experience with industry-leading reliability software Opportunities to build technical, customer-facing, and cross-functional skills Training, knowledge-sharing, and mentorship from experienced team members A workplace that values diversity, inclusion, and different perspectives #LI-NL1 #LI-Remote Fortive Corporation Overview Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare. We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care. We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference. At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating. Fortive: For you, for us, for growth. About Fluke Fluke is leading the world in creating software, test tools and technology that will support customers today and in the future. We are a customer-obsessed market leader with a strong reputation for reliability, quality and safety.A wholly owned subsidiary of Fortive Corporation (www.fortive.com), Fluke is a global corporation headquartered in the greater Seattle area. Driven by the successful Fortive Business System, Fluke offers the passion of a startup with the resources of a Fortune 500 company. We are focused on the growth of our individual employees, teams and the Fluke brand. We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [email protected].