Technical Customer Support Representative (Part-time/Full-time)

My client, Get2world Systems GmbH (https://www.zeiterfassung-fdm.de) is looking for part/full-time remote technical support in Romania, who can provide telephone and email support remotely to his customers in German language.

Max working hours : 15-20 hours with the chance to convert full time if required.

Job Description:

· Provide remote technical support per phone and per email

· Work together with developers software bugs found at the customer site.

· Document and maintain every support query using your support ticketing tool.

· Report bugs to the our development ticket platform.

· Get customer reviews from satisfied customers and offer cross-selling if needed.

Qualification and experience :

· Very good knowledge in German both speaking and writing

· Experience in Linux System Administration

· Previous experience in technical support will be advantageous.

· Knowledge in Linux Shell Scripting

Human Soft Skills:

· Maintain emotional self-control and refrain from losing your temper.

· Reliable and responsible

· Eager to learn new technologies.

· Take your own initiates if needed.

--> Fully Remote.

• If you are interested, please send us your CV and availability to info@proingindustrial.ro

Please be aware that German is a must and also Linux.

Looking forward to hearing from you.

Best regards,

Proing Industrial